Warnakulasuriya M D Tissera
Melbourne,VIC
Summary
Adept at fostering trust-based relationships and expanding customer bases, I consistently exceeded sales targets at WMDS International Group by leveraging exceptional customer service and sales acumen. My collaborative efforts in creating promotional materials significantly enhanced brand visibility, demonstrating my ability to blend hard skills like sales closing with soft skills in customer engagement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service
Woolworths Group
04.2023 - Current
- Provided exceptional customer service, addressing concerns and explaining repair processes.
- Delivered excellent customer service, resulting in increased member retention rates.
- Enhanced attendee experience by providing exceptional customer service during conventions.
- Offered administrative and customer service support to customers.
- Delivered exceptional customer service with timely communication and proactive problemsolving.
- Trained newly hired employees on routine tasks and customer service.
- Collaborated with other areas to provide quality, seamless customer service.
Sales Representative
WMDS International Group
12.2021 - 12.2022
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
Bachelor of Computer Science - Cyber Security
Swinburne University of Technology
Melbourne, VIC12-2025
Diploma of Information Technology - Information Technology
Swinburne University of Technology
Melbourne, VIC12-2023
Skills
- Customer service orientation
- Exceptional customer service
- Sales and customer service
- Product and service knowledge
- Sales closing
- Product and service sales
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
Certification
- Cisco Certified Network Associate (CCNA)
Languages
English
Native or Bilingual
Timeline
Customer Service
Woolworths Group
04.2023 - Current
Sales Representative
WMDS International Group
12.2021 - 12.2022
Bachelor of Computer Science - Cyber Security
Swinburne University of Technology
Diploma of Information Technology - Information Technology
Swinburne University of Technology
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