Kurt Hesse
18a Oliveri Place Schofields,NSW
Summary
Motivated and goal-oriented individual seeking a challenging position in any job that utilizes my strong interpersonal and organizational skills. With a proven track record of exceeding customer expectations, managing teams, and effectively prioritizing tasks, I am confident in my ability to contribute to the success of any organization.
Overview
8
8
years of professional experience
Work History
Removal Technician
Hills Professional Removals
04.2021 - Current
- Identified, packed and labeled items for removal in accordance with company policy.
- Inspected premises to ensure safety of personnel and property during removals.
- Transported goods safely and securely using appropriate lifting techniques.
- Assembled furniture pieces at new locations as per customer instructions.
- Organized the loading of trucks according to weight distribution guidelines.
- Maintained accurate records of item movements throughout the removal process.
- Evaluated customer satisfaction levels by providing friendly service throughout the removal process.
- Assisted customers with packing their belongings prior to removal.
Manager of Operations
All Seasons Party Hire
11.2019 - 04.2021
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Engaged with existing and potential clients to gain insight into needs.
- Planned and coordinated logistics for large-scale events or conferences.
Sales Second in Charge
ALLPHONES Colonnades
Noarlunga Centre, SA
07.2016 - 10.2019
- Assisted in leading, managing and motivating a team of sales staff to achieve store targets.
- Developed strategies to increase sales and profitability.
- Reviewed operational records and reports to project sales and determine profitability.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Resolved customer complaints regarding sales and service.
- Identified opportunities for process improvements within the store's operational framework.
- Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.
Education
High School Diploma -
Cardign College
Noarlunga Centre, SA01-2016
Skills
- Analytical Skills
- Teamwork and Collaboration
- Time management abilities
- Problem-solving abilities
- Interpersonal Communication
- Problem-Solving
- Team building
- Team Collaboration
- Reliability
- Professionalism
- Effective Communication
- Attention to Detail
Referees
- Fat Boy Haslem, All seasons party hire 0414FATBOY
- Peter Hocknell, Hocknell home loans, 0424142737 (Allphones Colonnades)
Timeline
Removal Technician
Hills Professional Removals
04.2021 - Current
Manager of Operations
All Seasons Party Hire
11.2019 - 04.2021
Sales Second in Charge
ALLPHONES Colonnades
07.2016 - 10.2019
High School Diploma -
Cardign College
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