Warren Murtagh
Clyde North
Summary
Dynamic NDIS Support Coordinator (and owner) with a proven track record at Progress 4ward Support Coordination, adept at project management and effective communication. Successfully improved client outcomes through meticulous documentation and strong vendor management. Recognized for fostering partnerships and enhancing resource networks, demonstrating exceptional attention to detail and time management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
NDIS Support Coordinator
Progress 4ward Support Coordination
08.2023 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Worked with other departmental staff to answer questions and resolve problems.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Coordinated meetings and events for internal and external groups.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained and verified accuracy of records and generated miscellaneous reports.
NDIS Support Coordinator
MK Positive Outcomes
07.2022 - 08.2023
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Worked with other departmental staff to answer questions and resolve problems.
- Coordinated meetings and events for internal and external groups.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
NDIS Support Coordinator
Liberty Disability Services
10.2019 - 06.2022
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Worked with other departmental staff to answer questions and resolve problems.
- Coordinated meetings and events for internal and external groups.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
NDIS Support Coordinator
Wellways
04.2019 - 10.2019
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Coordinated meetings and events for internal and external groups.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Community Engagement Officer
NDIS / Brotherhood of St Laurence
02.2017 - 10.2018
- Developed strong partnerships with local organizations, fostering a collaborative approach to community engagement.
- Collaborated with internal departments to integrate community engagement strategies into overall organizational objectives.
- Evaluated potential community partnership opportunities, ensuring alignment with organizational goals and values.
- Improved community relations by hosting open forums for discussion and addressing concerns proactively.
- Organized workshops and training sessions to equip staff members with necessary skills for effective community engagement practices.
Accounts Payable Clerk (Maternity Relief Position)
Energy Australia
05.2016 - 02.2017
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
Accounts Payable Clerk (Maternity Relief Position)
Newcrest Mining
06.2015 - 05.2016
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
Education
High School Diploma -
Aquinas College
Ringwood, VIC12.1989
Skills
- Project management
- Appointment scheduling
- Data entry
- Documentation and recordkeeping
- Vendor management
- Schedule management
- Report preparation
- Time management
- Attention to detail
- Verbal and written communication
- Inbound phone call handling
- Workload management
Certification
- Certificate IV - Disabilities - July 2013
- Certificate IV - Drugs and Alcohol - July 2013
Timeline
NDIS Support Coordinator
Progress 4ward Support Coordination
08.2023 - Current
NDIS Support Coordinator
MK Positive Outcomes
07.2022 - 08.2023
NDIS Support Coordinator
Liberty Disability Services
10.2019 - 06.2022
NDIS Support Coordinator
Wellways
04.2019 - 10.2019
Community Engagement Officer
NDIS / Brotherhood of St Laurence
02.2017 - 10.2018
Accounts Payable Clerk (Maternity Relief Position)
Energy Australia
05.2016 - 02.2017
Accounts Payable Clerk (Maternity Relief Position)
Newcrest Mining
06.2015 - 05.2016
High School Diploma -
Aquinas College
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