Summary
Overview
Work History
Education
Skills
Accomplishments
References
Areasofimpact
Interests
Timeline
Warren Noel Bishop

Warren Noel Bishop

Pakenham,Australia

Summary

Results-driven Sales Representative with extensive experience in agricultural machinery and hands-on farming. I have a keen ability to identify and address customer needs, delivering tailored solutions that enhance machinery performance and safety throughout the entire customer lifecycle.

My expertise in business development allows me to craft powerful sales strategies, forge strong partnerships, and elevate brand visibility through impactful networking and events. I am committed to providing exceptional service and in-depth training, fostering lasting relationships that drive success for both clients and the business.

I am passionate about leveraging cutting-edge technology to transform farming operations. By staying at the forefront of advancements in machinery and tools, I effectively tackle farmers' unique challenges and significantly improve their efficiency and productivity

Overview

7
7
years of professional experience

Work History

Territory Manager

Brandt
01.2023 - 01.2024
  • Drove revenue growth and market share by identifying and targeting high-potential customers and industries and developing and executing sales strategies tailored to regional market needs
  • Enhanced customer satisfaction and loyalty through effectively collaborating with internal teams to provide seamless post-sales support and facilitate timely and effective service delivery
  • Contributed to the development of competitive sales strategies by monitoring industry trends and competitor activities and providing valuable insights for strategic decision-making
  • Increased brand awareness and lead generation by representing the company at trade shows and local events to showcase equipment features and benefits to potential customers within designated regions
  • Applied a proactive approach to account management by implementing strategic call cycles, ensuring comprehensive coverage of assigned territory, and nurturing enduring relationships with key accounts
  • Effectively built and fostered strong customer relationships across an allocated territory which included a wide range of businesses from a sole operator to large scale operations

Sales Consultant

Western Nissan
01.2023 - 12.2023
  • Drove sales growth by effectively promoting and selling new and used vehicles, demonstrating extensive knowledge of vehicle features, benefits, and financing options
  • Optimised the customer experience and maximised sales opportunities by ensuring new and used vehicles were clean, presentable, and ready for display
  • Championed transparent communication to foster strong customer relationships, including providing regular updates on delivery timelines for new vehicle orders and promptly addressing queries or concerns
  • Remained abreast of products, industry trends, and competitor offerings to effectively consult and guide customers through the sales process and provide accurate information to support decision-making
  • Increased showroom traffic and customer engagement by assisting in the planning and delivery of successful promotional events and sales campaigns
  • Achieved top sales performance and exceeded sales targets within the second month of employment

New Vehicle Sales Consultant | Sales Consultant

Moorooka / Bartons Nissan
01.2021 - 12.2022
  • Demonstrated in-depth knowledge of Nissan vehicles, including features, benefits, and financing options, to effectively address customer needs and preferences
  • Utilised CRM software to track customer interactions and follow up on leads, resulting in an increase in repeat and referral business
  • Conducted informative test drives, successfully converting prospects into buyers
  • Fostered long-term relationships and repeat business opportunities by building rapport with prior customers
  • Applied strong negotiation and influencing skills to close sales and overcome buyer hesitation
  • Attained a rolling 3-month customer satisfaction score of 100%, reflecting outstanding customer service
  • Delivered pre-COVID-19 sales numbers with resilience and adaptability during challenging market conditions
  • Ranked in the top 20 sales consultants in the Northern Region for outstanding sales performance
  • Received commendations from Nissan Elite, a program that scores salespeople across number vehicles delivered, NPS and completion of Nissan/product training

Assistant Service Manager | Senior Service Advisor

Suttons CBD Service
01.2017 - 12.2020
  • Provided day-to-day support to the Fixed Operations Manager, supporting efficient operations by accurately reporting all repairs, parts, or equipment issues involving customer vehicles
  • Interpreted and translated technical information into language understood by the customer
  • Prepared and reviewed repair work orders for accuracy and completeness concerning parts, materials, and labour, as well as approving the release of equipment for delivery to the customer
  • Resolved customer complaints and reported issues after service appointments
  • Monitored daily and weekly Service Centre workflow, ensuring a constant flow and maximum profitability, optimising operational efficiency
  • Demonstrated adaptability and agility working across multiple roles from front of house, workshop control, warranty and invoicing
  • Held the sales benchmark for the Service Centre, contributing to overall performance and success
  • Stepped up to fulfil the Fixed Operations Manager role as required, seamlessly running the service centre
  • Achieved Top 3 and Top 5 ranks in NSW for being an outstanding Service Advisor in 2018 and 2019
  • Achieved consistently high Customer Satisfaction Index (CSI) scores and transformed the Net Promoter Score (NPS) from negative to positive, showcasing exceptional customer service and surpassing customer expectations

Education

Certificate in Retailing -

TAFE

QLD Motor Salesperson Certificate -

Occupational Health & Safety -

Senior First Aid Certificate -

Skills

  • Team collaboration and leadership

  • Customer relationship management

  • Multitasking and organization

  • Sales expertise

  • Customer service

  • Customer relations

  • Customer relationship building

  • Interpersonal communication skills

  • Relationship building

Accomplishments

  • Effectively built and fostered strong customer relationships across an allocated territory which included a wide range of businesses from a sole operator to large scale operations.
  • Achieved top sales performance and exceeded sales targets within the second month of employment at Western Nissan.
  • Attained a rolling 3-month customer satisfaction score of 100%, reflecting outstanding customer service.

References

Referees and further career history are available upon request.

Areasofimpact

Leverages over 20 years of sales leadership to provide expert guidance in sales methodologies, strategies, and techniques, consistently achieving and surpassing sales targets., Committed to understanding and addressing the needs of a diverse portfolio of agricultural clients., Engages with both new and existing customers to accurately assess their needs and recommend suitable products and solutions tailored to their operational requirements., Efficiently handles cost calculations and provides prompt, accurate quotations. Manages customer inquiries and delivers timely, relevant feedback to facilitate smooth transactions., Skilled in Microsoft Word, Excel, and Outlook, with advanced proficiency in CRM software to track customer interactions and follow-ups, resulting in improved lead conversion rates., Adept knowledge of and passion for technology and innovation in vehicles, farm equipment, and various types of cloud-based and precision farming technologies., Demonstrates exceptional customer service by achieving consistently high Customer Satisfaction Index (CSI) scores and improving the Net Promoter Score (NPS) from negative to positive, reflecting a commitment to surpassing customer expectations., Exceeded sales targets by 150% at Western Nissan, consistently selling an average of 15 vehicles per month and ranking in the top 10% of the sales team, showcasing a strong drive and results-oriented approach. Exhibits a deep, authentic passion for personal and team success, motivating others to reach their full potential., Demonstrates a relentless drive for success and continuous improvement.

Interests

  • Cooking
  • Gardening
  • Motorsports and Sim-Racing
  • Music

Timeline

Territory Manager - Brandt
01.2023 - 01.2024
Sales Consultant - Western Nissan
01.2023 - 12.2023
New Vehicle Sales Consultant | Sales Consultant - Moorooka / Bartons Nissan
01.2021 - 12.2022
Assistant Service Manager | Senior Service Advisor - Suttons CBD Service
01.2017 - 12.2020
- QLD Motor Salesperson Certificate,
- Occupational Health & Safety,
- Senior First Aid Certificate,
TAFE - Certificate in Retailing,

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Warren Noel Bishop