Warren Poll
WAGGA WAGGA,NSW
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
26
26
years of professional experience
Work History
Manager
Weston & Weston Refrigeration And Air Conditioning
WAGGA WAGGA, NSW
12.2010 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Branch Operations Manager
Kirby Refrigeration
WAGGA WAGGA, NSW
01.2000 - 12.2010
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Maintained branch files for major accounts, investments and employees.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Gathered and reviewed customer feedback to improve operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Assistant Store Manager
Lawrence And Hanson
WAGGA WAGGA, NSW
01.1997 - 01.2000
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
High School Diploma -
Fairfield High School
Fairfield, NSWSkills
- Staff Management
- Project Management
- Managing Reception
- Managing Laborers
- Administration and Reporting
- Managing Cash Register
- Managing Operations and Efficiency
- Job Assignments
- Supplier Relations
- Overseeing Employees
- Maintenance and Repair Management
- Managing Appointments
- Managing Multiple Tasks
- Managing Fleet Vehicles
- Managing Preventative and Reactive Maintenance
- Managing maintenance staff
- Experience in budgeting processes and maintaining operational budgets
Timeline
Manager
Weston & Weston Refrigeration And Air Conditioning
12.2010 - Current
Branch Operations Manager
Kirby Refrigeration
01.2000 - 12.2010
Assistant Store Manager
Lawrence And Hanson
01.1997 - 01.2000
High School Diploma -
Fairfield High School
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