WARREN POWER

Customer Service

Provide local knowledge to customers

Provide over beyond exceptional service to customers

• Strong sales, in multiple channels, Flextool Concrete specific Tools,Husqvarna Core drills, Concrete Saws,Concrete additives, Danley products, Buildex Fasteners, DeWalt, power tools /Flex tool, concrete, specific tools, Reo Steel mesh and associated accessories , grew the business over 80% in 12 months across multiple channels
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

• Set up new store, multiple tasks, display set up, assist with manual unload of shipping containers, Counter sales, build and establish Tradetools end user customer base in Cairns and surrounding areas from Ingham to the Atherton tableland,remote Cape York communities and Weipa
• Maintain call cycle including joint calls with supplier representatives each week.
• On-site tool demonstrations, and product launches with end users.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
• Reached out to potential customers via telephone, email, and in-person inquiries.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
• Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
• Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
• Expanded market share with strategic territory planning and targeted prospecting.
• Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
• Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
• Participated in industry trade shows to represent company and generate valuable leads for future business growth.
• Secured new clients by developing and implementing strategic sales plans that focused on target industries.

• Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
• Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
• Built lasting relationships with clients through outstanding customer service interactions.
• Expanded market share through effective prospecting, lead generation, and negotiation skills.
• Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
• Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
• Prepared sales presentations for clients showing success and credibility of products.
• Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
• Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
• Collaborated with clients and distributors to create and promote new products.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

• Developed detailed sales forecasts based on historical data, allowing for proactive inventory management decisions.
• Managed a diverse portfolio of products, ensuring optimal mix between high-margin items and cost-effective options for customers.
• Monitored industry trends to identify new business opportunities and emerging product categories for expansion.
• Reduced inventory costs through effective vendor negotiations and optimizing product assortments.
• Enhanced supplier relationships through regular communication and collaborative problem-solving efforts.
• Coordinated with store operations teams to ensure proper execution of merchandising plans at the store level, driving consistent brand presentation across all locations.
• Monitored market to capitalize on latest trends.
• Increased overall category sales by developing and executing strategic merchandising plans.
• Researched, prepared for and led supplier negotiation process for managed category.
• Visited supplier offices and plants to investigate facilities and capacity to meet quality requirements, specifications and delivery dates.
• Established strong rapport with suppliers, leading to favorable contract terms and better access to exclusive products or promotions.