Warren Tjokro
Sydney,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in theretail and service industry. Solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender/Waiter
Super Agent Agency
04.2023 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Maths Tutor
Ezy Math Tutoring
01.2023 - Current
- Developed and implemented creative activities to engage students and enhance comprehension and focus.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Motivated students with accurate feedback and positive reinforcement.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Monitored student progress and provided feedback and support.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Developed methods to motivate and engage students in learning.
Retail Sales Assistant
Nextra Newsagency
11.2021 - Current
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed cash register after end of shift to balance and record accurate transactions.
- Located merchandise across various stores to address customer needs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
INFORMATION SYSTEMS - Business
UNSW
Kensington, NSW01.2025
High School Diploma -
Marcellin College
Sydney2022
Skills
- Progress Monitoring
- Group and Individual Tutoring
- Student Records Management
- Algebra Concepts
- Customer Service Best Practices
- Cash Handling
- Mobile Devices
- Problem-Solving
- Responsible and Punctual
- Public Speaking
- Food Preparation and Safety
- Patron Experiences
- Suggestive Selling
- Elegant Food Plating
Certification
- Working with Children Check
- RSA
Languages
Indonesian
Native or Bilingual
English
Full Professional
Timeline
Bartender/Waiter
Super Agent Agency
04.2023 - Current
Maths Tutor
Ezy Math Tutoring
01.2023 - Current
Retail Sales Assistant
Nextra Newsagency
11.2021 - Current
INFORMATION SYSTEMS - Business
UNSW
High School Diploma -
Marcellin College
- Working with Children Check
- RSA
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