Warren Williams
Moranbah,QLD
Overview
40
40
years of professional experience
Work History
Workshop Manager
GP Glass
Devonport, Tasmania
01.1985 - 08.2024
- Organised and managed daily workflow of staff members in the workshop and onsite.
- Supervised use, maintenance and replacement of workshop tools, equipment and materials.
- Assessed employee skillsets and identified training needs where necessary.
- Evaluated work of workshop staff to maintain quality of workmanship.
- Recruited, interviewed, and hired staff
- Reviewed and approved job orders, estimates, and invoices.
- Co-operated with other departments in order to achieve organisational objectives.
- Conducted regular audits of tools, machinery, materials, and products
- Provided hands-on and proactive leadership to staff members in my department
- Resolved customer complaints regarding product quality or service rendered by the workshop and onsite staff.
- Hired, trained, supervised, coached and evaluated employees as necessary.
- Consulted with staff on resolution of complex service issues.
- Identified new opportunities for cost savings while maintaining high-quality standards.
- Implemented process improvements that increased productivity while reducing costs.
- Provided technical support to workshop personnel.
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with worskshop staff to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognised by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
Skills
- Workshop organisation
- Maintenance management
- Workshop supervision
- Job scheduling
- Effective communication
- Time management
- Teamwork and collaboration
- Effective customer communication
- Multitasking abilities
- Task prioritization
- Problem-solving abilities
- Attention to detail
- Continuous improvement
Timeline
Workshop Manager
GP Glass
01.1985 - 08.2024