Warwick Smith
Empire Bay
Summary
A long term professional in the IT industry with experience delivering IT projects around Avaya technologies for over28 years including technical field services, field cabling engineering, business consulting, end user training, project management and program management to name a few.
Adept individual with more than [Number] years working as Manager for $[Number] revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Manager - Projects, Service Delivery
BlackBox
01.2004 - 10.2024
- Company Overview: formerly known as Avaya Global Connect / AGC Networks Australia
- Senior Manager - Projects, Service Delivery at BlackBox, formerly known as Avaya Global Connect / AGC Networks Australia since its beginning in2004 to September2024
- Fire warden, level8 East123 Epping Rd NSW Australia to September2024
- Project Manager City communications, formally known as Coastal Communications from June2000 to November2004 (company taken over by GlobalConnect Australia)
- Field engineer – Structure cabling, Coastal Communications may1996 to June2000 (company taken over by City Communications)
- Valid Australian Working with Children check/ clearance
- Valid St John Ambulance CPR –1st Aid certified
- Valid Level1 BMX Australia Coach
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Operations planning
- Cross-functional communication
- Organizational improvement
- Resource allocation
- Partnership development
- Organizational development
- Budget administration
- Reporting management
Certification
- Project Management Foundations
- Building / site Blue Card ID-058721
- Avaya Records management
- Avaya Code of conduct compliance
- Avaya avoiding conflicts of interest
- Avaya operating with Integrity
- Avaya Compliance communication
- Avaya Global privacy and Data Protection
- Avaya UC Messaging -Aura Messaging
- APSS
- Unified Communications solutions IP Office
- Unified Communications Contact solutions IP office
- ACA
- Multivantage Solution
- Multivantage Maintenance
- Multivantage Software administration
- Media Gateway installation and configuration
- IP Telephony implement
- Communication manager administration
- Oracle
- Network Session Delivery and control infrastructure
- IT Vendor Management Foundations
- Training Your Mind to Focus and Handle Distractions Better
- Coaching Employees through Difficult Situations
- Agile Project Leadership
- Leading with Innovation in the Age of AI
- Building Resilience
- Mindful Communication for Less Conflict and Stronger Relationships
Timeline
Senior Manager - Projects, Service Delivery
BlackBox
01.2004 - 10.2024
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