Waseem Saleem
Bankstown,Australia
Summary
A Bachelor of Business Information Systems from AIH, with 2+ years of working knowledge in IT Industry, currently building more practical analytical skills to establish a future career. Hardworking and passionate, with strong communication and time management skills, possessing the ability to accomplish various analytical tasks autonomously and within a team. Keen to develop good leadership skills on multiple projects while contributing to the company's growth.
Overview
5
5
years of professional experience
Work History
IT Support Engineer
Brainotech IT Solutions
02.2023 - 03.2024
- Respond to incoming calls regarding new installations/changeovers and general diagnostics of ASE (alarm signaling equipment).
- Conduct basic troubleshooting to try and fix the fault over the phone and reconfigure Mastermind to resolve troubleshooting for both customers and technicians over the phone about networking for alarms, cameras, and mobile apps.
- Scheduling for new customer installation and connection to monitoring appointments.
- Dispatch of field technicians' resources to complete installations and service jobs
- Co-ordination of technicians to ensure all required and used equipment collected, installed, and recorded in JCI/ADT systems.
- Follow up on the completion of jobs assigned within the commitment date and ensure they are ready for billing to state-specific procedures and policies (VIC/ QLD/ ACT/ NSW)
Technical Support
DXC Technology
01.2022 - 01.2023
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured and tested new software and hardware.
- Linked computers to network and peripheral equipment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Executed technology implementation projects with minimal downtimes and business disruptions.
Trainee(IT Support)
Visual Link IT Pty Ltd
06.2021 - 11.2021
- Understanding Goals and Problems, making specific IT recommendations and supporting the IT team.
- Configure the back-office system, the enabler for ready use.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Provide phone and remote support to the client.
- Analyze issues raised by clients and provide effective solutions.
Console Operator
Taren Point
10.2018 - 04.2021
- Serve Customers, Give access to fuel.
- Help manager to do a weekly stock take, variance check and create sales report.
- Using PROFIT-TRACK software.
- Working knowledge with MS SharePoint, OneNote, and other Microsoft Office Professional tools (Word, Excel, PowerPoint)
- Deal with a customer complaint.
- Achievement: Five times been awarded employee of the month
Education
Professional Year -
QIBA
04.2021
Bachelor of Business Information System -
Australian Institute of Higher Education
03.2020
Diploma of Information Technology -
Pacific College of Technology
03.2018
Skills
- Remote Desktop Support
- Help Desk Support
- Software Installation
- Wireless Networking
- VoIP Systems
- Customer Service
- Issue Troubleshooting
- Technical Support
Technicalskills
Windows XP/Vista/7/10, IOS, Microsoft Office (Word, Excel, PowerPoint, Access), PowerBI
Attributes
- Excellent interpersonal skills, as demonstrated through 2+ years of experience in customer service.
- Great problem-solving skills in analysis and support of computer-based applications.
- Strong critical thinking and organizational skills developed through 2 years of successfully combining work and university studies.
- Strong Data visualization and Data Analytical skills through a few years of job and internship program.
References
Available on request
Hobbies and Interests
- Editing photos and videos. Created YouTube channel.
- Travelling most of the part in the world.
Languages
Urdu
Native or Bilingual
Working Rights
Permanent Resident - Full Working Rights
Timeline
IT Support Engineer
Brainotech IT Solutions
02.2023 - 03.2024
Technical Support
DXC Technology
01.2022 - 01.2023
Trainee(IT Support)
Visual Link IT Pty Ltd
06.2021 - 11.2021
Console Operator
Taren Point
10.2018 - 04.2021
Professional Year -
QIBA
Bachelor of Business Information System -
Australian Institute of Higher Education
Diploma of Information Technology -
Pacific College of Technology
Similar Profiles
KIRUBAKARAN NKIRUBAKARAN N
Deputy Sales Manager at Blue Mach Solutions (Godrej Storage Solutions)Deputy Sales Manager at Blue Mach Solutions (Godrej Storage Solutions)
CRYSTAL HOLLOWAYCRYSTAL HOLLOWAY
New York Life at Customer Solutions III, Life SolutionsNew York Life at Customer Solutions III, Life Solutions
Jarrod HullJarrod Hull
Tyre Shop Manager at Tyre and Wheel Solutions (Automotive Solutions)Tyre Shop Manager at Tyre and Wheel Solutions (Automotive Solutions)
Ahsab Wasee AhmedAhsab Wasee Ahmed
Owner/Operator at Webtrix StudioOwner/Operator at Webtrix Studio
Malena Arias GilMalena Arias Gil
Junior Administrative Assistant at Triunderground Pty LtdJunior Administrative Assistant at Triunderground Pty Ltd