Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Additional Referees
References
Timeline
Generic

Wasen Makhzoumi

Beaumont Hills

Summary

I am an experienced salesperson and skill at speaking with customers, hard-working, productive, reliable, on-time, flexible and trustworthy. I am bilingual in English, Persian and Arabic. I have completed a personal assistant and beauty therapy courses and I look forward to work in an environment that offers ongoing challenge and professional development opportunities. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

17
17
years of professional experience

Work History

Office Member

Woolworths Dural Office
Dural
01.2019 - 09.2019
  • Dealing with money orders and money pick up.
  • Working with Kronos and employee’s record keeping and payments.
  • Directed customer inquiries to appropriate department personnel.
  • Setting up team communication messages.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Processed invoices for payment using accounting software applications.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Answered questions from customers regarding products and services offered by the company.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Cash Register Operator

Woolworths Supermarket
Dural
01.2016 - 01.2019
  • Working as a cash register in Woolworth Dural.
  • Setting up online orders.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Built and maintained productive relationships with employees.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed credit and debit card payments, gift cards, checks, refunds, exchanges, store credits as per company policy.

Office Administrator

Jay’s Corporate Transport
01.2014 - 01.2016
  • Creating customer invoices.
  • Managing emails, requests and bookings.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Answering telephones and directing calls to appropriate staff members.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Performed various administrative tasks such as creating invoices and maintaining records, as needed.
  • Performed basic clerical duties such as typing up documents or creating invoices.

Volunteer Uniform Shop

Crestwood Public School
01.2013 - 01.2014
  • Volunteer work in the school’s uniform shop.
  • Recognized by management for providing exceptional customer service.
  • Updated and maintained databases with current information.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Identified needs of customers promptly and efficiently.

Travel Agent Assistant

United Travel Agent
01.2012 - 12.2012
  • Greeting and customer service.
  • Answering phone calls.
  • Selling the right tickets to clients.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Responded promptly to customer emails and phone calls regarding bookings or special requests.
  • Monitored availability of seats on flights by regularly checking airline websites.
  • Utilized GDS systems efficiently for booking and confirming travel plans.
  • Monitored changes in travel reservations and informed clients of any updates or adjustments.
  • Assisted in the development of travel insurance policies to protect clients against unexpected events.
  • Maintained positive working relationship with fellow staff and management.
  • Cross-checked ticket prices against competitors' rates on a regular basis to ensure best deals for clients.
  • Answered phones and routed voicemails to respective employees.
  • Tracked flight schedules to inform customers about any delays or cancellations due to weather conditions or mechanical issues.

Customer Service

Saif Fashion
03.2003 - 05.2004
  • Communicating product knowledge to customers.
  • Answering phone inquiries.
  • Ordering and refilling stocks.
  • Maintaining the store appearance.
  • Handling cash.
  • Managed household errands and other essential duties.
  • Identified needs of customers promptly and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Operated equipment and machinery according to safety guidelines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with cross-functional teams to achieve goals.

Education

Bachelor of Arts & Bachelor of Education - Education

Macquarie University
Macquarie Park, NSW
11-2021

Certificate III - tourism wholesale

Bankstown TAFE
Sydney
01.2007

Certificate II - Computer application for office

Granville TAFE
Sydney
07.2000

Skills

  • Comprehensive knowledge and understanding of legal and ethical obligations as sales consultant
  • Computer literacy - Word
  • Computer literacy - Windows
  • Computer literacy - Excel
  • Traveling
  • Reading
  • Designing

Hobbies and Interests

  • Traveling
  • Reading
  • Designing

References

  • Meher Negar, Manager at Woolworth Supermarket Dural, 0402 932 630
  • Cecilia Notohamiprodjo, Working at Woolworths head office, 0414 765 588
  • Sylva Fahmy, Team leader in Woolworths Dural, 0426 823 743
  • Bashar Mashat, Jay’s Corporate Transport, 0404 472 136

Additional Referees

More referees available upon request.

References

References available upon request.

Timeline

Office Member

Woolworths Dural Office
01.2019 - 09.2019

Cash Register Operator

Woolworths Supermarket
01.2016 - 01.2019

Office Administrator

Jay’s Corporate Transport
01.2014 - 01.2016

Volunteer Uniform Shop

Crestwood Public School
01.2013 - 01.2014

Travel Agent Assistant

United Travel Agent
01.2012 - 12.2012

Customer Service

Saif Fashion
03.2003 - 05.2004

Bachelor of Arts & Bachelor of Education - Education

Macquarie University

Certificate III - tourism wholesale

Bankstown TAFE

Certificate II - Computer application for office

Granville TAFE

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Wasen Makhzoumi