Wasif Khan
Sydney/hurstville,NSW
Summary
Experienced Building Manager with strong maintenance and repair expertise, known for dynamic troubleshooting and leadership. A communicative professional with two years' experience in busy environments, adept in building repairs, code compliance, and safety protocols. Driven Building Superintendent with extensive knowledge of modern building systems, specializing in plumbing, electrical, and HVAC. Customer service-focused Building Manager and Responsible Property Manager ensuring resident safety and advocating for building needs.
Overview
12
12
years of professional experience
Work History
Building Manager
Sky Management
01.2023 - Current
- Planned and scheduled general maintenance, major repairs and remodeling projects.
- Inspected grounds and facilities to identify necessary repairs.
- Managed operations, maintenance and improvement of properties.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Performed regular inspections of facility and documented all inspection information in reports.
- Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
- Performed routine maintenance tasks, which included unclogging sinks and toilets, replacing door locks and fixing heating and air conditioning issues.
- Directed financial operations for building to maintain optimal budget targets.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
- Kept properties in compliance with local, state and federal regulations.
- Completion of certificates AFSS,Lifts and others.
- Engaging with builders and contractors on completion on defects and building works
- Maintaining building assets organising contractors to for schedule maintenance.
- Attention to stop overcrowding.
- Access control, CCTV operations.
Building Manager
Frasers Property
04.2020 - 01.2023
- Inspected grounds and facilities to identify necessary repairs.
- Planned and scheduled general maintenance, major repairs, and remodeling projects.
- Managed operations, maintenance, and improvement of properties.
- Performed regular inspections of facility and documented all inspection information in reports.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Performed routine maintenance tasks, which included unclogging sinks and toilets, replacing door locks, and fixing heating and air conditioning issues.
- Conducted inspections of property grounds, buildings, and equipment to identify maintenance concerns and direct timely repairs.
- Communicated effectively with owners, residents, and on-site associates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Audited files and reported issues requiring follow-up to the program manager.
- Coached entire building staff to promote optimal team dynamics while encouraging a positive working environment
- Performed regular inspections of the facility and documented all inspection information in reports
- Managed and scheduled contract workers who completed building maintenance and upgrades
- Supervised Two fifty six room residential facility and staff of thirteen employees
Security Site Manager
Sentinel Security Group
05.2016 - 03.2020
- Recorded incident reports with detailed accounts of occurrences.
- Wrote and submitted daily reports on security team operations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Managed team schedules to provide effective security coverage for building needs.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed improved training methods with focus on public safety and officer awareness.
- Removed unauthorized persons from facility grounds.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Developed and implemented strategies to prevent and respond to security incidents.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Collaborated with management to develop security policies and procedures.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Screened vendors and contractors before granting access to restricted areas within mall.
Workforce Planner and Advisor
Sentinel Security Group
04.2015 - 05.2016
- Optimized schedules, forecasts and other tools to present to management.
- Managed real-time inbound call traffic across multiple locations.
- Provided training on dashboard and package development to team members and management.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Managed overtime, shift swaps, breaks and PTO requests.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Created training materials for new employees to provide information about attendance guidelines.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Performed ad hoc reporting and analysis to improve overall performance enable strong understanding of business.
- Prepared and maintained reports, dashboards and monthly packages.
Rostering Coordinator
Sentinel Security Group
03.2014 - 03.2015
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Prepared agendas and took notes at meetings to archive proceedings.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Used job-related software to draft and finalize written correspondence and documentation.
- Managed company schedule to coordinate calendar and arrange travel.
- Rostering and Training Staff
Administrative Assistant
Sentinel Security Group
02.2012 - 03.2014
- Kept team compliant with security protocols and appearance standards.
- Recorded incident reports with detailed accounts of occurrences.
- Investigated incidents and wrote reports.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Monitored video surveillance feed and system alerts for suspicious activity.
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
- Provided safety reports and data analysis to building managers to inform security processes.
- Oversaw quality control implementations and reporting, working closely with contract representative.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Improved security awareness by holding workshops for company employees.
- Maintained data management and storage systems to protect data from compromise.
Education
Bachelor of Business - Business Management
Australian Collage of Technology
Sydney, NSW10.2017
Advanced Diploma - Business Management
Australian Collage of Technology
Sydney, NSW09.2015
Certificate IV - Business Managemnt
Australian Collage of Technology
Sydney08.2014
Certificate III - Business Management
Australian Collage of Technology
Sydney, NSW04.2013
Certificate II - Business Management
Australian Collage of Technology
Sydney03.2012
Certificate I - Bussiness Management
Australian Collage of Technology
Sydney, NSW03.2011
Skills
- Grounds and Facility Inspection
- Out of Hours Calls
- Building and Grounds Maintenance
- Safety Standards
- Maintaining Clean Work Areas
- Customer Relations
- Customer Satisfaction
- Safe Work Practices
- Daily Progress Reports
- Customer Service Standards
- Video Surveillance
- Customer Service Management
- MYBOS Software
- Building Link Software
- Gallagher Command Center
- Maintenance Planning
- Budgeting and Forecasting
- Overseeing Building Security
- Safety Requirements and Codes
- Customer Engagement and Assistance
- Property Maintenance
- Security Management
- HVAC Maintenance
- Coordinating Repairs
- Customer Service and Support
- Maintenance Scheduling
- Issue Resolution
- Construction Project Management
- Contractor Management
- Maintaining Equipment
- Equipment Operations
- Operations Management
- Facility Operations
- Grounds Maintenance
- Electrical Maintenance
- Safety Compliance
- Waste Management
- Contract Negotiation
- Locksmith Services
- Plumbing Repairs
- Customer Service
- HVAC Systems
- Building Inspections
- Elevator Maintenance
- Energy Efficiency
- Facilities Management
- Pest Control
- Work Planning
- Data Entry
Timeline
Building Manager
Sky Management
01.2023 - Current
Building Manager
Frasers Property
04.2020 - 01.2023
Security Site Manager
Sentinel Security Group
05.2016 - 03.2020
Workforce Planner and Advisor
Sentinel Security Group
04.2015 - 05.2016
Rostering Coordinator
Sentinel Security Group
03.2014 - 03.2015
Administrative Assistant
Sentinel Security Group
02.2012 - 03.2014
Bachelor of Business - Business Management
Australian Collage of Technology
Advanced Diploma - Business Management
Australian Collage of Technology
Certificate IV - Business Managemnt
Australian Collage of Technology
Certificate III - Business Management
Australian Collage of Technology
Certificate II - Business Management
Australian Collage of Technology
Certificate I - Bussiness Management
Australian Collage of Technology
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