Dedicated and adaptable professional with a diverse background in career coaching, youth empowerment, case management, and health services. Seeking a rewarding position in NSW where I can leverage my skills in communication, relationship building, and effective problem-solving to contribute to the success of a dynamic team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Youth Employment Consultant
AGA - Apprenticeship Group Australia- Transition to Work
06.2022 - 01.2024
Provided comprehensive career guidance and support, aiding young individuals in achieving education and employment goals
Conducted individualized assessments, identifying strengths and growth areas, and tailored strategies to enhance employability
Facilitated job readiness workshops and delivered training on resume writing, interview techniques, and job search strategies
Successfully matched participants with suitable employment opportunities, ensuring a seamless transition
Implemented and managed case management plans monitored participant progress, and adapted strategies to address evolving needs
Collaborated with community organizations, educational institutions, and employers to expand resources
Assumed leadership responsibilities in the absence of the Team Leader, maintaining program continuity
Recognized for exceptional leadership skills and played a pivotal role in successful participant placements.
Community Support Worker
CARE MODE Pty Ltd_ NDIS Services
06.2020 - 03.2023
Assisted individuals in daily activities, personal hygiene, and housework
Ensured a varied program of social activities and provided emotional support and friendship
Provided compassionate support to individuals, including those with Autism, by assisting with daily activities, personal hygiene, and housework
Worked closely with individuals with Autism, offering help with homework, creating a conducive learning environment, and ensuring their educational needs were met
Extensively supported individuals with Autism, adapting communication styles to accommodate their unique needs and fostering a positive and inclusive atmosphere
Collaborated with and supported individuals dealing with Dementia and mental health issues, demonstrating empathy, and understanding
Utilized life coaching skills to aid individuals struggling with depression and suicidal thoughts, offering emotional support and guidance
Assisted individuals with grocery shopping, cooking, and transportation, ensuring a safe and supportive environment for those with physical disabilities
Worked closely with individuals under the National Disability Insurance Scheme (NDIS), implementing person-centered approaches to enhance their overall well-being
Ensured a varied program of social activities, promoting socialization and community engagement
Provided emotional support and friendship, recognizing the importance of companionship in individuals' mental and emotional well-being
Demonstrated flexibility and adaptability in responding to the diverse and evolving needs of the individuals supported
Collaborated effectively with healthcare professionals, families, and other support networks to ensure a holistic and integrated approach to care
Maintained a high level of professionalism, confidentiality, and ethical standards in all aspects of service delivery
Complied with NDIS regulations and guidelines, ensuring the highest standards of care and service provision.
Pathology Collector
Melbourne Pathology
01.2018 - 01.2022
Collected samples, processed them for testing, and maintained compliance with health and safety principles
Delivered quality service and provided excellent communication and customer service.
Humanitarian Settlement Services Case Manager
AMES Australia
11.2014 - 06.2019
Coordinated staff rostering to ensure optimal client-staff match and quality service delivery
Established and nurtured relationships with key stakeholders through effective networking
Developed and facilitated comprehensive orientation programs for newly arrived humanitarian entrants
Led group sessions, assisting clients in accessing vital services and formulating Care Plans
Operated with limited supervision, effectively managing work schedules and client interactions.
Telephone Interviewer and Field Researcher
CALD Colmar Brunton / Call Centre
01.2014 - 01.2018
Played a pivotal role as a Field Researcher for the Longitudinal Study of Humanitarian Migrants
Coordinated, conducted, and reported on interviews with migrating units, focusing on settlement experiences
Liaised effectively with individuals of diverse age groups, demonstrating strong communication skills
Assumed leadership responsibilities for the Victorian team, ensuring adherence to study objectives
Presented findings in a clear, actionable manner and collaborated within a multicultural team.
Education
Certificate IV in Employment Services -
Apprenticeship Group Australia
01.2024
Advanced Diploma of Leadership and Management -
Elisse Education
01.2021
Diploma of Life Coaching- Project Genesis and Project Revolution -
Resonance Coaching Academy
01.2021
Diploma of Community Services (Case Management) -
Elisse Education
01.2020
Certificate III in Pathology Collection (Including First Aid) -
Holmesglen Institute
01.2018
Certificate III in Business Administration (Reception) -
Suzan Johnston Training Organization
01.2016
Bachelor’s Degree in Pathology Science -
Baghdad University, Iraq
01.2003
Skills
Career Guidance: Personalized support for education and job goals
Assessment: Identify strengths and tailor strategies for employability
Workshops: Engaging sessions on resumes, interviews, and job search
Matching: Successfully connect participants with jobs
Case Management: Monitor and support participant progress
Collaboration: Expand resources through partnerships