Georgia Waters

• Managing the team on a day to day basis, and aiding in any issues that arise.
• Dealing with any cash discrepancies and customer queries.
• Visual Merchandising.
• Working with other team members to organise community and staff events.
• Writing weekly reports on key performance indicators, providing management with further insight helping aid in informed decision-making.
• Coaching junior team members, fostering professional growth and skill development.

• Assisting the manager with all store operations, including writing weekly reports on sales, product movement and staff performance.
• Dealing with all refunds, cash discrepancies and customer enquires/issues.
• Rotated merchandise and displays to feature new products and promotions.
• Managed opening and closing procedures.
• Trained new employees on company policies, procedures, and best practices to ensure their success.

• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Helped organise the bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Worked alongside my manager to train in local wines, beers and cocktail creations.
• Maintained a clean, attractive and well-stocked bar area.

• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Worked alongside kitchen staff to ensure timely delivery of food orders.
• Promoted positive guest experiences by effectively addressing special requests or accommodations whenever possible.
• Utilised multitasking abilities during peak hours, maintaining high-quality service under pressure.
• Created special drink and cocktail menu items for seasonal offerings.
• Served high customer volumes during special events, nights, and weekends behind the bar.

Wildlife Touring Company in the Marlborough Sounds, New Zealand.

• Reception duties - handled the day-to-day running of the store.
• Organising Wildlife tours and ensuring team were well prepared each morning.
• Creating weekly rosters.
• Responded to customer requests for products, services, and company information.
• Processing all refunds, customer queries and issues.
• Provided primary customer support to internal and external customers and updated account information to maintain customer records.