WAYAN GUO
Adelaides,SA
Summary
Expert Sommelier with strong track record of success in running efficient and profitable operations. Equipped with necessary abilities and knowledge to revitalize business and increase market share with proven strategies and innovative mindset focused on effective promotion and customer relations. Superior knowledge of wine
Highly effective and well-educated Sommelier. Develops exciting promotional events to draw in customers. Successfully interacts with customers enjoying fine wines.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Wine Server
Vineum酒宅
07.2023 - Current
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Determined customer preferences to suggest appropriate wine and increase sales.
- Anticipated guest needs and provided proactive service.
Bar Waiter
Silks Club Hotel
06.2022 - 07.2023
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Communicated with guests to record orders and assess needs.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate Degree - Hotel Management
National Kaohsiung University of Hospitality...
Kaohsiung Taiwan06.2023
Skills
- Food Running
- Menu Knowledge
- Service Quality
- Table Setting
- Guest Services
- Banquet Coordination
- Wine Pairings
Certification
- Licensed WSET-L3 Pass with Merit
Languages
Chinese (Mandarin)
Elementary
Timeline
Wine Server
Vineum酒宅
07.2023 - Current
Bar Waiter
Silks Club Hotel
06.2022 - 07.2023
Associate Degree - Hotel Management
National Kaohsiung University of Hospitality...
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