Wayde Balemans
Grifiith,NSW
Summary
Resourceful Club Supervisor adept at enhancing customer satisfaction while maintaining operational efficiency and staff morale. Known for exceptional organizational skills, and the ability to handle fast-paced environments with grace. Specialized in inventory management, event coordination, and conflict resolution. Excel in communication, team motivation, and problem-solving, ensuring smooth club operations and memorable guest experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Club Supervisor
Griffith Leagues Club
Griffith, Nsw
06.2022 - Current
- Supervised daily operations of club, including customer service and staff management.
- Ensured all safety regulations were followed by employees and customers alike.
- Trained new staff on customer service protocols and operational procedures.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Monitored cash intake to reduce discrepancies.
- Poured wine, beer and cocktails for patrons.
- Monitored patron alcohol consumption to encourage safety.
Club Supervisor
Coro Club Griffith
Griffith, Nsw
01.2020 - 06.2022
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Managed day-to-day operations including opening and closing duties, cash handling procedures.
Pastry Chef
Vaccaries Bakery
Griffith, Nsw
08.2015 - 01.2020
- Developed unique recipes for pastries and desserts, using seasonal ingredients.
- Created custom cakes for weddings, birthdays and other special occasions.
- Decorated cakes with intricate designs and patterns.
- Monitored food quality and safety standards in the kitchen.
- Provided guidance and mentorship to junior bakery staff members.
- Ensured proper storage of products to prevent spoilage or contamination.
Education
High School Diploma -
Wade High School
Griffith12-2014
Skills
- Team management
- Task delegation
- Analytical thinking
- Inventory oversight
- Goal oriented
- Conflict resolution
- Resource allocation
- Supervisory experience
- Customer service
- Health and safety
- Staff training
- Cash handling
- POS system proficiency
- Equipment maintenance
Certification
- Qualified Pastry Chef
- Responsible Service of Alcohol (RSA) Certification
- Responsible Conduct of Gambling (RCG) Certification
Timeline
Club Supervisor
Griffith Leagues Club
06.2022 - Current
Club Supervisor
Coro Club Griffith
01.2020 - 06.2022
Pastry Chef
Vaccaries Bakery
08.2015 - 01.2020
High School Diploma -
Wade High School
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