Summary
Overview
Work History
Education
Skills
Certification
Referees
Timeline
Generic

Wayne Cook

11 The Pines Ave Symonston,Canberra ACT

Summary

Dedicated Customer Service professional with knowledge of various front line service delivery methods and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to start new career paths and expand my skillset and help any team achieve goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Customer Service/Revenue Officer

CMET Canberra Light Rail
11.2018 - 11.2022

First contact point with external stakeholders

ie Prices of Tickets , Running times , places of interests

General cleanliness duties of trams and platforms

Incident responding to unsocial behaviour to vandalism

First Aid and safety duties for passengers/staff if needed

Revenue protection duties including from ticket inspection to infringement notices

Corporate Food and Beverage Attendant

ACT Pinnacle Employment Agency
03.2018 - 11.2018
  • Setup and breakdown of Bar / Restaurant services
  • Premium table service of food and beverage requirements
  • Provided attentive service and proactively assessed guest needs.

Senior Food and Beverage Server

Amora Hotel Sydney
01.2016 - 01.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Barista and cocktails services when needed

Corporate Food and Beverage Attendant

Compass Catering
11.2014 - 12.2015

Setup and service of corporate events within Sydney's

Mint Museum and Justice & Police museum

dealing with all food and beverage requirements of stakeholders adhering to all Responsible Service of Alcohol policies

Education

Certificate IV - Hospitality Operations And Supervision

TAFE Queensland
Hervey Bay, QLD
07.2005

Associate Diploma - Business Hospitality And Supervision

ACT Reid Campus TAFE
Canberra, ACT
11.1989

Skills

  • Extensive history in the hospitality industry
  • Customer Service / Relations
  • POS Systems Expertise
  • Directing Team Members
  • Personable Demeanor
  • Upselling

Certification

Working with Vulnerable People Card

24/10/2026

Rail Safety Worker Medical Assessment

16/10/2023

First Aid and CPR Certificate

10/01/2025

Statement of Attainment CMET 2018 - 2022

Disability and Cultural Awareness

Conflict Management Courses






Referees

Nicholas Mills

Rail Safety Quality and Environment Advisor at CMET

(e) Nicholas.Mills@cmet.com.au  (w) 02 6147 6800


Nori Paou

Ex Exectuive chef of Novotel Wollongong and ex Chef at Amora

(e) paonori@gmail.com   (m) 0478 004 332

Timeline

Senior Customer Service/Revenue Officer

CMET Canberra Light Rail
11.2018 - 11.2022

Corporate Food and Beverage Attendant

ACT Pinnacle Employment Agency
03.2018 - 11.2018

Senior Food and Beverage Server

Amora Hotel Sydney
01.2016 - 01.2018

Corporate Food and Beverage Attendant

Compass Catering
11.2014 - 12.2015

Certificate IV - Hospitality Operations And Supervision

TAFE Queensland

Associate Diploma - Business Hospitality And Supervision

ACT Reid Campus TAFE
Wayne Cook