Wayne Dank
Morwell,VICTORIA
Summary
Compassionate Disability Support Worker with 5 years of experience. Well-versed in helping individuals living with disabilities. Knowledgeable about providing daily living support, preparing meals and assisting with personal mobility. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Disability Support Worker
Joshua Tree Home Support
Traralgon , VIC
2019.03 - Current
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Organized recreational and educational activities for clients according to individual needs.
- Collaborated with other professionals to develop treatment plans for clients.
- Encouraged independence by teaching skills needed for everyday life.
- Transported clients to appointments, social events, and other activities as needed.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Advised family members on how best to provide care for disabled loved ones.
- Administered medication according to doctor's orders and monitored side effects.
- Managed challenging behaviors through positive reinforcement techniques.
- Helped disabled persons access community resources such as housing options or job training programs.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Transported patients safely to social activities and doctors appointments.
- Administered medication to patients according to strict schedules.
- Advocated for clients to resolve medical or personal crises.
- Educated clients on options to assist in making informed decisions.
Courtesy Driver
MOE RSL
Moe , VIC
2018.02 - 2023.11
- Maintained professional appearance and demeanor when interacting with customers.
- Ensured cleanliness of vehicles between trips by cleaning interior surfaces and vacuuming carpets.
- Completed daily vehicle maintenance checks such as checking fluid levels, tire pressure.
- Monitored traffic conditions to ensure safe arrival at destination in a timely manner.
- Adhered to all laws related to driving including speed limits and stop signs.
- Kept accurate records of rides taken including pickup location, drop-off location, mileage driven.
- Followed all company policies regarding safety procedures while operating vehicles.
- Updated GPS systems regularly with current maps and directions.
- Provided excellent customer service throughout each trip by engaging in friendly conversation with passengers.
- Complied with traffic regulations to safely operate vehicles.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Arranged to pick up customers or groups.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Maintained knowledge of first-aid procedures.
- Drove shuttle buses, limousines or company cars to transport passengers.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
Specialized Foster Parent
Child Services
Launceston , TAS
2008.07 - 2016.11
- Provided compassionate, patient and understanding care to children in need of a safe home environment.
- Supported the development of healthy life skills through positive reinforcement and guidance.
- Assisted with daily needs such as meal preparation, hygiene, education and recreational activities.
- Maintained open communication with social workers and caseworkers to ensure best outcomes for foster child.
- Cultivated meaningful relationships with foster children by providing emotional support during times of crisis or transition.
- Monitored progress of each foster child in order to identify areas of improvement or concern.
- Attended trainings and workshops on topics related to fostering such as trauma-informed care and attachment theory.
- Organized medical appointments for foster children according to their individual health needs.
- Facilitated visits between foster children and birth families when appropriate.
- Enforced rules consistently while being mindful of each child's individual circumstances.
Customer Service Representative
Westpac
Kings Meadows , TAS
2008.10 - 2015.10
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Technical Support Representative
Regent Recruitment
Launceston , TAS
2006.06 - 2009.06
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Diagnosed system errors and implemented solutions to resolve them.
- Served as first point of contact for incoming technical service calls and emails.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Education
Some College (No Degree) - Ageing Support Care And Disability Care
Nursing Academy
Victoria2022-05
Electrical Fitter Mechanic - Electrician
Cairns Tafe
Cairns, QLD1981-12
High School Diploma -
Trinity Bay High
Cairns, QLD1976-11
Skills
- Daily Living Assistance
- Emotional Support
- Compassionate Client Care
- Behavior Support Plans
Timeline
Disability Support Worker
Joshua Tree Home Support
2019.03 - Current
Courtesy Driver
MOE RSL
2018.02 - 2023.11
Customer Service Representative
Westpac
2008.10 - 2015.10
Specialized Foster Parent
Child Services
2008.07 - 2016.11
Technical Support Representative
Regent Recruitment
2006.06 - 2009.06
Some College (No Degree) - Ageing Support Care And Disability Care
Nursing Academy
Electrical Fitter Mechanic - Electrician
Cairns Tafe
High School Diploma -
Trinity Bay High
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