Wayne England
Macgregor,ACT
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Ainslie Group – Ainslie Football and Social Club (AFC) & Gungahlin Lakes Golf and Community Club (GLGCC)
Nicholls, ACT
02.2023 - Current
- Responsible for the Gungahlin Lakes Golf and Community venue, including day to day staff management, rostering and discipline, stock ordering and invoicing, staff training and WHS compliance
- Financially accountable for the venue including wage costs, stock purchasing and stocktaking
- Can identify areas that need procedural changes to bring about efficiencies and improve safe working standards and then implement those changes
- Experience in managing large teams and delegating duties to meet organisational requirements
- Excellent communication skills with a wide range of stakeholders including patrons, service technicians, senior management and staff
- Sound grasp of multiple workplace systems including Point of sale and inventory management systems, Security and building access systems, cash management and gaming accounting, cash register systems, building management systems and TAB software
- Ability to prioritise multiple tasks and make prompt decisions as required
- Proficient use of government legislation guidelines including safe food handling, service of alcohol and gambling and work health and safety
- Experience in working in high pressure environments.
Duty Manager
Ainslie Group - Ainslie Football & Social Club (AFC) & Gungahlin Lakes Golf & Community Club (GLGCC)
Nicholls, ACT
03.2019 - 02.2023
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Ensured adherence to health and safety regulations throughout the premises.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Monitored performance of staff members, offering advice where appropriate.
- Responded promptly to any emergency situations that arose during shifts.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Coordinated employee schedules according to shift changes and availability.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Ched De Partie
Ainslie Group – Ainslie Football &Social Club and Gungahlin Lakes Golf & Community Club
Nicholls, ACT
05.2017 - 03.2019
- Organized the daily mise en place in order to prepare meals efficiently.
- Adhered to health and safety regulations while preparing food items in the kitchen area.
- Assisted with menu planning activities by suggesting creative ideas for dishes based on seasonal ingredients.
- Worked closely with other chefs to coordinate meal preparation activities during busy shifts.
- Maintained cleanliness in the kitchen area by washing dishes and wiping down surfaces after each shift.
- Managed food usage with proper stock rotation to prevent spoilage.
- Abided by company standards in terms of portion and serving sizes.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
Executive Chef
The Wests Group Australia
New Lambton, NSW
06.2011 - 09.2016
- Ability to oversee multiple restaurants, cafes and food outlets including menu design and costing; supervising and training multiple teams and compliance with government bodies
- Rostering
- Excellent communication and liaison skills with internal and external stakeholders
- Pro-active management skills to meet company standards
- Ensuring food products and meals were cooked, plated and served correctly
- Maintaining high standards of hygiene and cleanliness in my work area and uniform presentation.
Sous Chef
The West Group Australia - Mayfield
Mayfield, NSW
01.2013 - 09.2014
- Assisted in menu development and recipe testing.
- Coordinated ordering, receiving, storage, and distribution of food items.
- Monitored inventory levels to ensure adequate supplies on hand.
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
- Developed daily specials utilizing seasonal ingredients.
- Supervised cooks and other kitchen personnel during meal services.
- Adjusted recipes as needed to accommodate dietary restrictions or allergies.
- Trained kitchen workers on culinary techniques.
- Performed as head chef to maintain team productivity and restaurant quality.
Senior Chef De Partie/Chef De Tournant
The Wests Group Australia - New Lambton
New Lambton, NSW
06.2011 - 10.2013
- Ensured that all dishes were prepared according to health safety regulations and hygiene standards.
- Collaborated with restaurant managers on special events such as banquets or private parties, creating unique menus for each occasion.
- Adjusted recipes based on customer requests or dietary restrictions.
- Performed assigned cooking tasks to float and relieve chefs throughout kitchen.
- Modeled proper culinary techniques and delivered mentoring to train new employees.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
Executive Sous Chef/Apprentice Chef
Black Fig Food – Canberra Southern Cross Club, Jamison
Macquarie, ACT
03.2007 - 04.2011
- Completion of Certificate III-Commercial cookery
- Assist in development of menus for bistro, functions and offsite catering
- Production of menu items consistently to high standards
- Supervision of a small team of chefs and waitstaff
- Manager duties in the absence of Head Chef/owner
- A sound understanding of menus and sales to complete daily ordering.
Education
Certificate IV - Leadership & Management -
Novaskil
Newcastle, NSW06-2016
Certificate III - Commercial Cookery - Hospitality
Canberra Institute of Technology
Canberra, ACT10-2010
Secondary School -
Copland College
Canberra ACT12-1989
Skills
- Customer Service
- Health and safety compliance
- Incidents management
- Performance monitoring
- Inventory Management
- Process Improvement
- Organizational Management
- Policies and procedures implementation
- Management
- Building and Facility Management
- Performance Management
- Operations Management
- Maintaining Compliance
- Onboarding and Orientation
- Team Leadership
Certification
- Responsible Service of Alcohol (RSA) - Expire 17/09/2024
- Responsible Conduct of Gambling (RCG) - Expire 17/09/2024
- Gambling Contact Officer (GCO) - Expire 17/09/2024
- First Aid Certificate - Expire 14/06/2025
- CPR & AED refresher training (12 months) - 10/10/2024
Accomplishments
- Finalist and Winner of the 2010 CIT/Canberra Southern Cross Club Graduate Chefs Awards.
Affiliations
- Gardening
- Fishing & kayaking
- Four wheel driving and camping
References
References available upon request.
Timeline
Operations Manager
Ainslie Group – Ainslie Football and Social Club (AFC) & Gungahlin Lakes Golf and Community Club (GLGCC)
02.2023 - Current
Duty Manager
Ainslie Group - Ainslie Football & Social Club (AFC) & Gungahlin Lakes Golf & Community Club (GLGCC)
03.2019 - 02.2023
Ched De Partie
Ainslie Group – Ainslie Football &Social Club and Gungahlin Lakes Golf & Community Club
05.2017 - 03.2019
Sous Chef
The West Group Australia - Mayfield
01.2013 - 09.2014
Senior Chef De Partie/Chef De Tournant
The Wests Group Australia - New Lambton
06.2011 - 10.2013
Executive Chef
The Wests Group Australia
06.2011 - 09.2016
Executive Sous Chef/Apprentice Chef
Black Fig Food – Canberra Southern Cross Club, Jamison
03.2007 - 04.2011
Certificate IV - Leadership & Management -
Novaskil
Certificate III - Commercial Cookery - Hospitality
Canberra Institute of Technology
Secondary School -
Copland College
- Responsible Service of Alcohol (RSA) - Expire 17/09/2024
- Responsible Conduct of Gambling (RCG) - Expire 17/09/2024
- Gambling Contact Officer (GCO) - Expire 17/09/2024
- First Aid Certificate - Expire 14/06/2025
- CPR & AED refresher training (12 months) - 10/10/2024
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