WAYNE FONTANA
Perth,Australia
Summary
Adaptable Professional experienced in leadership and customer service. Delivered exceptional customer experiences through effective communication, problem-solving, and team-building skills. Committed to enhancing organizational efficiency and fostering positive relationships.
Overview
35
35
years of professional experience
Work History
WA MANAGER
Precision Automotive Equipment
Welshpool, Australia
11.2023 - Current
- Managed daily branch operations, ensuring seamless sales, customer service, and staff coordination.
- Developed and implemented sales strategies, resulting in increased branch profitability.
- Collaborated closely with the sales team to exceed business expectations and profit margins.
- Trained and mentored staff, provided performance feedback, and resolved issues.
- Monitored and adjusted inventory levels to meet fluctuating demands, optimizing stock availability.
- Addressed and resolved customer complaints and inquiries.
- Stayed current with automotive equipment trends and market conditions.
STATE MANAGER WA/SA
Global Facilities Maintenance
Bibra Lake, Australia
01.2022 - 10.2023
- Surpassed job allocation and invoicing targets for WA branch, contributing to overall operational success.
- Managed field technicians and daily operations, ensuring adherence to company processes.
- Minimized Work In Progress through effective management.
- Reorganized warehouse layout to align with company standards and improve operational flow.
- Acquired industry-specific skills to enhance efficiency and productivity for WA and SA branches.
- Utilized critical thinking for problem-solving, solution evaluation, and decision-making.
WA AREA MANAGER
Ecospill
Bibra Lake, Australia
04.2020 - 12.2021
- Managed WA region's sales, service, and warehouse operations, ensuring alignment with company KPIs and processes.
- Improved sales and service efficiency in WA region through implementation of strategic initiatives.
- Elevated warehouse KPIs through effective team management and development.
- Coordinated cross-functional teams to achieve timely project completion.
- Fulfill CRM & state reporting duties consistently.
AREA SALES MANAGER WA
Portwest
Belmont, Australia
09.2017 - 03.2020
- Presented Portwest, Huski, and Prime Mover safety workwear products to WA region re-sellers, enhancing product visibility and sales opportunities.
- Cultivated and maintained effective relationships with stakeholders, ensuring mutual cooperation and support.
- Managed WA warehouse staff and operations, streamlining workflows to meet operational demands.
- Resolved issues, optimized operations, and provided exceptional service.
- Delivered friendly and efficient customer service, adeptly handling challenging situations.
- Monitored safety standards in WA.
SALES AND OPERATIONS MANAGER
Blackwoods
Malaga, Australia
07.2015 - 09.2017
- Managed the Blackwoods Malaga branch, driving operational excellence and ensuring compliance through routine quality control assessments.
- Achieved sales goals and service targets by identifying and securing new customer relationships.
- Monitored sales team performance, analyzed data, and provided actionable insights to area managers.
- Hired, supervised, and coached employees to enhance sales strategies and maximize team performance.
- Built and nurtured customer and community relationships, securing long-term business growth.
- Enforced safety standards and processes, ensuring compliance with Blackwoods' expectations.
SALES AND OPERATIONS MANAGER
LivePower
Malaga, Australia
08.2010 - 09.2017
- Drove revenue growth across all service lines by implementing targeted sales strategies.
- Leveraged company resources and expertise to identify and pursue new business opportunities.
- Managed team of 12-15 employees, enhancing collaboration between admin, internal sales, and operations/warehouse staff.
- Direct the sales and operational functions of a family-owned contracting business serving the electrical, construction, and transport sectors.
- Provide weekly reports to the business owners.
- Oversee safety management and ensure compliance with HSE systems.
FRANCHISE BUSINESS MANAGER
Cadbury Schweppes
Osborne Park, Australia
03.2000 - 11.2002
- Franchise Business Manager for Crystal Home Delivery, a division of Cadbury Schweppes.
- Recruited, trained, and developed franchise owners to enhance operational effectiveness.
- Oversee credit terms with franchise owners and support their zone credit control.
- Managed and developed internal sales support staff, improving team capabilities.
- Promote and market Crystal products effectively.
- Implemented promotions that acquired new accounts and increased door-to-door sales.
- Manage and maintain stock levels, ensuring minimal out-of-code products.
BUSINESS DEVELOPMENT MANAGER
VOK Beverages
Perth, Australia
08.1997 - 03.2000
- Managed 2 regions, consistently exceeding KPIs for accounts, ranging, and volume performance.
- Introduced VOK beverage range into WA, establishing relationships with liquor store owners that enhanced product distribution.
- Led merchandising staff and promotional programs, driving sales growth.
- Trained new BDMs, contributing to company expansion and enhancing marketing effectiveness.
BUSINESS DEVELOPMENT MANAGER WA
Brinks Australia
Belmont, Australia
08.1997 - 03.2000
- Launched Brinks services in WA market, establishing foundational operations.
- Secured new accounts under Westpac contract, increasing revenue for security operations.
- Conducted sales of security transport services to cash and valuables businesses, expanding client base.
- Collaborated with the operations manager to develop comprehensive security plans, ensuring staff safety.
SALES CONSULTANT/BUSINESS DEVELOPMENT EXECUTIVE
TNT Australia
Kewdale, Australia
11.1990 - 07.1997
- Implemented consultative selling strategies that enhanced client engagement and effectively promoted Express Freight services.
- Focused on express freight services, utilizing consultative sales techniques to meet client needs and drive service adoption.
- Progressed from Internal Sales Consultant to Business Development Executive within 5 years at TNT, demonstrating commitment to professional development.
Education
HIGH SCHOOL DIPLOMA -
Trinity College
East Perth01.1994
Skills
- Salesforce administration expertise
- Account and territory management
- Operational optimization
- Business strategies
- Needs analysis
- Marketing alignment
- Customer service excellence
- Performance evaluation
- Performance appraisal
- Staff training
- Team leadership skills
- Motivational leadership practices
- Feedback delivery
- Conflict resolution skills
- Problem-solving techniques
- Documentation standards
- time management proficiency
- Relationship management
Hobbies and Interests
- Coached the WA Open Men's and WA 16's Indoor Cricket Teams
- Coached the Australian Over 35's and Under 16's Indoor Cricket Teams
Languages
English
Personal Information
Title: WA Manager
Timeline
WA MANAGER
Precision Automotive Equipment
11.2023 - Current
STATE MANAGER WA/SA
Global Facilities Maintenance
01.2022 - 10.2023
WA AREA MANAGER
Ecospill
04.2020 - 12.2021
AREA SALES MANAGER WA
Portwest
09.2017 - 03.2020
SALES AND OPERATIONS MANAGER
Blackwoods
07.2015 - 09.2017
SALES AND OPERATIONS MANAGER
LivePower
08.2010 - 09.2017
FRANCHISE BUSINESS MANAGER
Cadbury Schweppes
03.2000 - 11.2002
BUSINESS DEVELOPMENT MANAGER
VOK Beverages
08.1997 - 03.2000
BUSINESS DEVELOPMENT MANAGER WA
Brinks Australia
08.1997 - 03.2000
SALES CONSULTANT/BUSINESS DEVELOPMENT EXECUTIVE
TNT Australia
11.1990 - 07.1997
HIGH SCHOOL DIPLOMA -
Trinity College