Dynamic and results-driven Business Development and General Manager with over 14 years of experience in sales, team leadership, and operational management, consistently delivering exceptional business outcomes. Specialises in solving complex challenges, fostering client relationships, and developing strategic partnerships to drive growth and enhance returns. Renowned for a consultative approach that combines hands-on management with strategic oversight, ensuring seamless business development and service delivery. Recognised for a positive, outgoing personality that resonates well with colleagues, clients, and stakeholders.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Business Development Manager/General Manager
Sun Cleaning Corp
2021 - Current
Conducted market research to identify potential growth areas and competitive advantages for the company.
Developed and executed strategic plans to enhance revenue streams and increase market share.
Managed the sales pipeline to ensure timely follow-up and conversion of leads into lasting partnerships.
Collaborated with cross-functional teams to align product offerings with client needs and market demands.
Spearheaded new business development initiatives, consistently identifying and converting high value opportunities across disability, education, transport and logistics, hospitality and fitness sectors.
Drove end to end sales and operational delivery, remaining actively involved in post-win to ensure seamless mobilisation, client on boarding and successful transition.
Delivered sustained revenue growth through targeted client acquisition, resulting in a consistently high performing sales pipeline.
Achievements:
Secured high value contracts with major clients including private schools, international gym franchises, national disability service providers and national transport and logistics providers.
Always exceeded annual sales targets since 2021, generating $800K-$1.8M in new revenue per annum through strategic business development.
Played a pivotal role in expanding Sun Cleaning Corp's footprint from NSW only to VIC, QLD, TAS, SA and WA
Exceeded company expectations in first six months of role by bringing on one of Australia's largest disability providers to service across four states.
Built a cohesive, high performing small sales team recognised for improved structure, conversion rates, and alignment between sales and operations.
Branch Manager
Cornerstone HR
01.2019 - 01.2021
Management of staff and day to day operations for the NSW Branch.
Developing and maintaining ongoing relationships with candidates on all levels
Communicating with external stakeholders
Reviewing company operations to ensure compliance
Preparing advertisements on several job boards and social media for maximum exposure
Identifying hazards at client sites and implementing WHS policies through initial site safety questionnaires and site safety reviews
Dealing with Job Active Providers for PEP programs to generate extra revenue for the branch
Investigating and reporting incidents and injuries
Business development through cold calling and face to face opportunities
Recruiting for permanent placements in senior roles
Management of five consultants and one onsite consultant
Conducting performance reviews internally
Daily toolbox talks with branch as well as weekly branch meetings
Ensuring complete and prompt service to clients on all levels
Assisting injured workers and helping transition them back into work through Return to Work Plans
Several dealings with WorkCover NSW
Achievements:
Completed company compliance within three months, ranging from site safety audits, licensing audits, system audits in FT360 as well as VEVO and candidate documentation auditing
Won a national contract with an estimated sales turnover of $10 million per year nationally
Renovated office and purchased new furniture well under budget restraints
Training new recruits in office and having them up to speed on recruitment processes and procedures
Assisted in the win of a new client with a head count of 50+ casuals and completing the transition process from start to finish
Recruitment Manager/Team Leader Manager
Stockdale Personnel
08.2016 - 01.2019
Employed by Stockdale Personnel to create and spearhead the Construction Labour Hire Division and turn it into a profitable arm of the business.
Recruiting for casual, on-going and permanent roles in Construction and Trades
Developing and maintaining client relationships
Communicating with external stakeholders
Reviewing company operations to ensure compliance
Preparing advertisements on several job boards for maximum exposure for the company
Identifying hazards at client sites and implementing WHS policies
Investigating and reporting incidents
Ensuring all employees hold appropriate certification
Business development through cold calling and face to face opportunities
Recruiting for permanent placements in senior roles
Recruiting for casual and on-going roles
Achievements:
Starting at Stockdale I was given a cold desk with no leads, I was able to have my first two clients signed up within three weeks of commencing my position and having staff out on site
By Dec 2016, the construction arm was generating an average net profit of $4500 - $6000 weekly
Created Detailed SWMS documents for construction clients in accordance with WorkCover NSW
Have been able to establish 40 new clients in the construction division while maintaining the warehouse and logistics arm of the business due to two employees resigning as well as rebuilding relationships with previous clients who ceased using company services
Created and implemented company policies, procedures, initiatives and strategies
Being asked to recruit nationally for one of our clients for permanent positions in Brisbane
Promoted to Team Leader after 18 months of commencing position
Peaked net profit to an average of $7,000 - $10,000 weekly from Jul 2017 – Dec 2018
Preferred supplier to 90% of clients that I had won since commencing
Voted “Best and Fairest” employee for 2017 and 2018
Led a team of six recruitment professionals, driving operational efficiency and enhancing service delivery.
Recruitment Consultant/Account Manager
Infront Staffing and Training
05.2014 - 07.2016
Day to day management of a casual and permanent desk with over 100 casual staff members
Recruiting for casual and on-going roles in Warehousing and Logistics, Construction and Administration
Maintaining client relationships
Implementing strategies for the company and clients alike
Maintaining ongoing relationships with candidates on all levels
Communicating with external stakeholders
Reviewing company operations to ensure compliance
Preparing advertisements on several job boards for maximum exposure for the company
Sourcing suppliers
Identifying cost saving opportunities
Identifying hazards at client sites and implementing WHS policies
Ensuring casual staff members uphold company policies at client sites
Ensuring complete and prompt service to clients on all levels
Investigating and reporting incidents
Ensuring all employees hold appropriate certification
Business development through warm calling and cold calling
Recruiting for permanent placements in senior roles
Achievements:
Being new to my position as Account Manager I was able to quickly forge relationships with clients due to my experience, knowledge and understanding of the industries I am recruiting for.
Expanded the desk by 60% since beginning initial role in 2014
Maintained 98% client retention rate
Created Detailed SWMS documents for clients across the board in accordance with WorkCover NSW
Billed in excess of $600,000 net profit in my first year of recruitment running a casual and permanent desk
Was able to bring on 15 new clients as well as rebuilding relationships with previous clients who ceased using company services
Created and implemented company policies, procedures, initiatives and strategies
Solely billed in excess of $550,000 on a casual desk for 2015/16 as well as over $100,000 in permanent placements running the desk from start to finish
Being asked to recruit nationally for one of our clients for permanent positions in Melbourne, Brisbane and Perth
Education
Bachelor of Science - Criminology And Social Science
University of Western Sydney
Sydney, New South Wales, NSW
09-2006
Skills
Strategic team guidance
Business development expertise
Service excellence
Strategic negotiation skills
Certification
Certificate IV Security Risk Management, (NSW 2A Security Consultant) Impact Training 2012
Certificate IV Work Health and Safety, First Choice Training
HSR – Health and Safety Representative, First Choice Training
RRTCW – Return to Work Coordinator, Kinnect Training
STRATEGIC/MANAGEMENT EXPERTISE
Strategic planning
Process improvement
Turning ideas into opportunities
Team coaching and mentoring
Conflict Resolution
Stakeholder management
Client relationship management
PROFESSIONAL ATTRIBUTES
Hard working and dedicated
Determined to excel
Handling multiple tasks simultaneously
Working to strict time constraints
Highly motivated
Commercial focus with foresight
Organised, achieving deadlines
Performing well under pressure
Quick to learn new skills
Strong interpersonal skills
Innovative problem solving
Flexible and adaptable to new environments
Eye for detail
Results oriented
Strong Business Acumen
Timeline
Branch Manager
Cornerstone HR
01.2019 - 01.2021
Recruitment Manager/Team Leader Manager
Stockdale Personnel
08.2016 - 01.2019
Recruitment Consultant/Account Manager
Infront Staffing and Training
05.2014 - 07.2016
Business Development Manager/General Manager
Sun Cleaning Corp
2021 - Current
Bachelor of Science - Criminology And Social Science