Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Wayne Froggatt

Berkeley Vale

Summary

Accomplished Small Business Owner of Bicycle Tech Bar, adept in operations management and customer service, demonstrated through the successful growth of business and development of a loyal customer base. Leveraged business marketing skills and relationship building to enhance brand visibility, achieving consistent customer satisfaction.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Small Business Owner

Bicycle Tech Bar
03.2016 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Enhanced team collaboration by sharing knowledge, tips, and best practices with fellow technicians.
  • Provided expert advice to customers regarding bike maintenance schedules, optimizing their investment in cycling equipment.
  • Increased workshop productivity through effective time management and prioritizing tasks based on urgency.
  • Upheld safety standards in the workshop, ensuring proper use of tools and equipment to prevent accidents.
  • Built lasting relationships with customers through consistent follow-ups and proactive communication about their bicycle''s maintenance needs.
  • Streamlined repair processes, implementing a system for tracking work orders and service requests.
  • Improved customer satisfaction by providing efficient and accurate bicycle repairs and maintenance services.
  • Expanded technical skills by attending workshops, training sessions, and staying current on industry trends.
  • Consistently met deadlines for repair jobs, ensuring minimal downtime for clients'' bicycles.
  • Assisted in inventory management, maintaining an organized stock of parts and accessories for timely repairs.
  • Delivered exceptional customer service by listening to client needs and offering tailored solutions for their bicycles.
  • Ensured customer satisfaction by rectifying any issues or concerns promptly, maintaining a positive reputation for the business.
  • Installed, repaired and replaced equipment or accessories such as handlebars, stands and seats.
  • Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
  • Handled estimation of parts, bike and component repairs and replacements.
  • Helped customers select bicycles to fit body size and intended bicycle uses.
  • Performed new bike assemblies and proper alignment of wheels to optimize performance.
  • Coordinated cycle workshops and sales operations, demonstrating products to potential clients in alignment with individual needs.
  • Provided recommendations to clients in alignment with needs, preferences and budgets.

Workshop Manager

Drift Bikes
09.2013 - 02.2016
  • Purchased and oversaw inventory of supplies, tools and equipment.
  • Managed and led a team of technicians for optimal productivity and job satisfaction.
  • Maintained workshop activities in line with budget requirements.
  • Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
  • Improved workshop efficiency by streamlining processes and implementing lean manufacturing techniques.
  • Enhanced team collaboration by sharing knowledge, tips, and best practices with fellow technicians.
  • Provided expert advice to customers regarding bike maintenance schedules, optimizing their investment in cycling equipment.
  • Increased workshop productivity through effective time management and prioritizing tasks based on urgency.
  • Upheld safety standards in the workshop, ensuring proper use of tools and equipment to prevent accidents.
  • Built lasting relationships with customers through consistent follow-ups and proactive communication about their bicycle''s maintenance needs.
  • Streamlined repair processes, implementing a system for tracking work orders and service requests.
  • Improved customer satisfaction by providing efficient and accurate bicycle repairs and maintenance services.
  • Expanded technical skills by attending workshops, training sessions, and staying current on industry trends.
  • Consistently met deadlines for repair jobs, ensuring minimal downtime for clients'' bicycles.
  • Assisted in inventory management, maintaining an organized stock of parts and accessories for timely repairs.
  • Delivered exceptional customer service by listening to client needs and offering tailored solutions for their bicycles.
  • Ensured customer satisfaction by rectifying any issues or concerns promptly, maintaining a positive reputation for the business.
  • Installed, repaired and replaced equipment or accessories such as handlebars, stands and seats.
  • Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
  • Handled estimation of parts, bike and component repairs and replacements.
  • Helped customers select bicycles to fit body size and intended bicycle uses.
  • Performed new bike assemblies and proper alignment of wheels to optimize performance.
  • Coordinated cycle workshops and sales operations, demonstrating products to potential clients in alignment with individual needs.
  • Provided recommendations to clients in alignment with needs, preferences and budgets.
  • Prioritized tasks effectively based on urgency and importance, enhancing overall project management capabilities.
  • Mentored junior staff members, fostering professional growth and skill development.
  • Provided leadership, guidance and support to staff members.

Workshop Manager

The Edge Cycles
12.2012 - 08.2013
  • Purchased and oversaw inventory of supplies, tools and equipment.
  • Managed and led a team of technicians for optimal productivity and job satisfaction.
  • Maintained workshop activities in line with budget requirements.
  • Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
  • Enhanced team collaboration by sharing knowledge, tips, and best practices with fellow technicians.
  • Provided expert advice to customers regarding bike maintenance schedules, optimizing their investment in cycling equipment.
  • Increased workshop productivity through effective time management and prioritizing tasks based on urgency.
  • Upheld safety standards in the workshop, ensuring proper use of tools and equipment to prevent accidents.
  • Built lasting relationships with customers through consistent follow-ups and proactive communication about their bicycle''s maintenance needs.
  • Streamlined repair processes, implementing a system for tracking work orders and service requests.
  • Improved customer satisfaction by providing efficient and accurate bicycle repairs and maintenance services.
  • Expanded technical skills by attending workshops, training sessions, and staying current on industry trends.
  • Consistently met deadlines for repair jobs, ensuring minimal downtime for clients'' bicycles.
  • Assisted in inventory management, maintaining an organized stock of parts and accessories for timely repairs.
  • Delivered exceptional customer service by listening to client needs and offering tailored solutions for their bicycles.
  • Ensured customer satisfaction by rectifying any issues or concerns promptly, maintaining a positive reputation for the business.
  • Installed, repaired and replaced equipment or accessories such as handlebars, stands and seats.
  • Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
  • Handled estimation of parts, bike and component repairs and replacements.
  • Helped customers select bicycles to fit body size and intended bicycle uses.
  • Performed new bike assemblies and proper alignment of wheels to optimize performance.
  • Coordinated cycle workshops and sales operations, demonstrating products to potential clients in alignment with individual needs.
  • Provided recommendations to clients in alignment with needs, preferences and budgets.

Logistics Manager

SCV Imports
04.2004 - 12.2012
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Directed shipping and receiving of wide range of products daily.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Improved inventory accuracy by developing and implementing enhanced control systems.
  • Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
  • Kept corporate departments and customers updated on critical shipments.
  • Played an instrumental role in the successful integration of acquired businesses, seamlessly incorporating their logistics operations into existing workflows.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Bicycle Technician

Various
01.1998 - 04.2004
  • Enhanced team collaboration by sharing knowledge, tips, and best practices with fellow technicians.
  • Provided expert advice to customers regarding bike maintenance schedules, optimizing their investment in cycling equipment.
  • Increased workshop productivity through effective time management and prioritizing tasks based on urgency.
  • Upheld safety standards in the workshop, ensuring proper use of tools and equipment to prevent accidents.
  • Built lasting relationships with customers through consistent follow-ups and proactive communication about their bicycle''s maintenance needs.
  • Streamlined repair processes, implementing a system for tracking work orders and service requests.
  • Improved customer satisfaction by providing efficient and accurate bicycle repairs and maintenance services.
  • Expanded technical skills by attending workshops, training sessions, and staying current on industry trends.
  • Consistently met deadlines for repair jobs, ensuring minimal downtime for clients'' bicycles.
  • Assisted in inventory management, maintaining an organized stock of parts and accessories for timely repairs.
  • Delivered exceptional customer service by listening to client needs and offering tailored solutions for their bicycles.
  • Ensured customer satisfaction by rectifying any issues or concerns promptly, maintaining a positive reputation for the business.
  • Installed, repaired and replaced equipment or accessories such as handlebars, stands and seats.
  • Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
  • Handled estimation of parts, bike and component repairs and replacements.
  • Helped customers select bicycles to fit body size and intended bicycle uses.
  • Performed new bike assemblies and proper alignment of wheels to optimize performance.
  • Coordinated cycle workshops and sales operations, demonstrating products to potential clients in alignment with individual needs.
  • Provided recommendations to clients in alignment with needs, preferences and budgets.

Education

High School Diploma -

Tuggerah Lakes Secondary College
Berkeley Vale, NSW
11.1992

Skills

  • Small business operations
  • Planning and execution
  • Vendor Relations
  • Business marketing
  • Business management and development
  • Operations Management
  • Customer Service
  • Decision-Making
  • Relationship Building
  • Purchasing and planning

Accomplishments

I have many MTB racing achievements, including many years of racing at the highest level of DH MTB events in Australia.

I have played in bands

Certification

PMBI Level 1 coaching certifaicate

Timeline

Small Business Owner

Bicycle Tech Bar
03.2016 - Current

Workshop Manager

Drift Bikes
09.2013 - 02.2016

Workshop Manager

The Edge Cycles
12.2012 - 08.2013

Logistics Manager

SCV Imports
04.2004 - 12.2012

Bicycle Technician

Various
01.1998 - 04.2004

High School Diploma -

Tuggerah Lakes Secondary College

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Wayne Froggatt