Wayne Harris

Train Controller

Queensland Rail

Mayne, QLD

07.1977 - 11.2022

Determined freight train tonnage using computerized systems and software programs such as Rail Operations System.
Received track warrants from Maintenance of Way personnel for work on the main tracks.
Worked closely with railway management personnel in order to coordinate operational decisions.
Coordinated with other dispatchers, supervisors, engineers, and other personnel to provide safe and efficient rail service.
Maintained accurate records of all communications transmitted by radio or telephone relating to operations.
Verified that all signals were properly set before authorizing a train's movement through an area protected by signal protection devices.
Prepared special reports regarding operational incidents or unusual occurrences affecting service.
Provided instructions concerning safety issues related to hazardous materials shipments.
Developed plans for alternate routings when necessary due to maintenance or construction activities along designated routes.
Communicated regularly with customers about changes in delivery times due to unforeseen circumstances such as weather conditions.
Assigned and monitored train movements in accordance with established operating rules.
Monitored the progress of trains to ensure timely operation and proper spacing between trains.
Updated computerized databases containing information about current train locations and schedules.
Responded promptly to emergency situations such as derailments, collisions, fires or floods.
Maintained communication with crew members via radio or telephone regarding their location, speed and any delays encountered.
Issued clearances to trains, engines, or cars over specified routes as authorized by the Chief Dispatcher.
Analyzed traffic patterns in order to anticipate potential problems that could affect operations.
Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
Investigated and resolved customer and vendor issues to retain business.
Tracked changes in computer system to keep records current and accurate.
Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Identified locations and needs of callers to accurately send assistance.
Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
Mentored junior team members and managed employee relationships.
Relayed work orders, messages or information using telephones or two-way radios.