Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anwar Harish

Brisbane

Summary

Dynamic tour guide with exceptional communication skills, adept at enhancing visitor experiences at Toranj Tour & Travel. Proven ability to adapt tours to diverse group interests, resulting in numerous positive reviews. Proficient in crisis management and safety protocols, ensuring guest security while delivering engaging and informative sightseeing tours.

Overview

10
10
years of professional experience

Work History

Tour Guide

Toranj Tour & Travel
07.2024 - 06.2025
  • Guided diverse groups through historical and cultural sites, enhancing visitor experiences.
  • Provided detailed information on local attractions, promoting tourism and engagement.
  • Adapted tours to meet group interests and needs, ensuring satisfaction and enjoyment.
  • Collaborated with colleagues to create engaging itineraries that highlighted regional features.
  • Utilized storytelling techniques to convey historical significance and cultural nuances effectively.
  • Developed knowledge of safety protocols and emergency procedures to ensure guest security.
  • Built personal relationships with guests to promote positive experiences.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
  • Guided groups of up to 30 people on scheduled tours.
  • Assisted tour members with luggage, bags and maps while handling other helpful tasks.

Cashier

Arabian House
03.2021 - 12.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and balanced daily receipts.
  • Ensured cleanliness and organization of checkout area for optimal workflow.
  • Delivered exceptional customer service, resolving issues promptly and professionally.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Cashier

Halab KL Beremi
07.2019 - 02.2021
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained knowledge of product offerings to assist customers with inquiries and selections.
  • Managed cash register operations, ensuring balanced cash drawers at the end of shifts.
  • Provided exceptional customer service, resolving issues to enhance overall shopping experience.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Wait Staff Member

Halib KL Beremi KL
07.2019 - 02.2021
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Assisted in training new staff on menu items and proper service techniques.
  • Collaborated with kitchen staff to streamline order delivery and enhance efficiency.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Managed multiple tables simultaneously, prioritizing tasks effectively during peak hours.
  • Resolved guest complaints promptly, enhancing satisfaction and loyalty to establishment.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Cashier

Nawras Golden Supermarket
11.2015 - 06.2019
  • Assisted customers with product inquiries, enhancing shopping experience.
  • Handled returns and exchanges according to company policies and procedures.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Set up new sales displays each week with fresh merchandise.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

No Degree - High Schhol

Althawra Algalab
Yemen
12-2013

Skills

  • Public speaking
  • Presentation skills
  • Exceptional communication
  • Safety consciousness
  • Guest relations
  • Tourism management
  • Proficient in [language]
  • Cash handling
  • Cultural sensitivity
  • Transportation coordination
  • Cleaning
  • Crisis management
  • Social media
  • Social perceptiveness
  • Tourism development
  • Li r
  • Licensed driver in [state]Queensland
  • Payment collection
  • Travel recommendations
  • Baggage assistance
  • Adept with GPS navigation
  • Tour planning
  • Sales
  • Handling payments
  • Team rapport
  • Tour development
  • Answering client questions
  • Cultural awareness
  • Special needs clients
  • Time management
  • Group tours
  • Basic mathematics
  • Onsite tours
  • Sightseeing tours
  • GPS navigation

Languages

Arabic
English
Professional Working

Timeline

Tour Guide

Toranj Tour & Travel
07.2024 - 06.2025

Cashier

Arabian House
03.2021 - 12.2023

Cashier

Halab KL Beremi
07.2019 - 02.2021

Wait Staff Member

Halib KL Beremi KL
07.2019 - 02.2021

Cashier

Nawras Golden Supermarket
11.2015 - 06.2019

No Degree - High Schhol

Althawra Algalab

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Anwar Harish