Wayne Jones

· Implementing organisational focus on production, plant and financial efficiencies.

· Developing programs to initiate and introduce new products and services to internal customers across NSW Health.

· Data Analysis of customer supply and time frames.

· Keeping accurate records and producing usable financial KPI reports and data.

· Liaising regularly with customers in regard to Financial and Operational requirements.

· Establishing appropriate management reporting arrangements regarding status and progress of all projects.

· Responsible for Brand promotion and displays at industry related expositions.

· Working with Customer Relations Coordinators establishing changed arrangements to provide for ordering and management of product lines.

· Commitment to the principles of EEO, OH&S, ethical practice, and Ethnic Affairs Priorities Statement.

• Observed vendor performance and corrected issues promptly to avoid delays.
• Inspected deliverables at different stages to maintain quality standards.
• Worked closely with vendors to maximize work quality and eliminate rework.
• Prepared detailed status reports weekly.
• Identified plans and resources required to meet project goals and objectives.
• Coordinated material procurement and required services for projects within budget requirements.

• Liaising regularly with individual Customer in to ensure Financial and Operational requirements are met
• Developing programmes to initiate and introduce new product and services to Customers across NSW Health
• Establishing appropriate management reporting arrangements regarding status and progress of all customer projects
• Working with Customer Relations Coordinators establishing change management arrangements to provide emergency ordering and management of product lines
• Data Analysis of customer use efficiency spreadsheets
• Implementing organisational focus on production, plant and financial inefficiencies to ensure customers demand is met
• Keeping accurate records and producing usable financial KPI reports and data
• Liaising regularly with site Operations Manager in regard to Financial and Operational requirements to meet customer requirements
• Commitment to the principles of EEO, OH&S, ethical practice, and Ethnic Affairs Priorities Statement
• Maximized performance by monitoring daily activities and mentoring team members.
• Accomplished multiple tasks within established timeframes.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved marketing to attract new customers and promote business.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Responsible for the efficient operation of production and sterilization, maintenance and dispatch/transport departments to ensure services to customers are met within set budgets
• Ensuring customer requirements were met, and received within a timely manner
• Preparation and implementation of cost control procedures in line with budget estimates to meet targets for customer requirements and production levels that contribute towards the achievement of organisational goals
• Contribute to the Human Resource needs of the production facility by accepting responsibility for the development of employees, including feedback on their performance and by maintaining work standards
• Ensure the effective management of up 60 staff by applying the principles of Personnel Management
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Analyzed and reported on key performance metrics to senior management.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Oversee the Linen Service plant and its day to day operations
• Ensuring that appropriate production methods and standards are applied to meet customer requirements
• Ensuring that production demands are met and staff utilisation is managed cost effectively
• Ensuring the throughput of all production equipment is maximised by continuously monitoring the methods of operating the equipment and the operator performance
• Implementing new production methods as required with the introduction of new machinery and review staff training scheme
• Maintaining a process of continuous improvement by developing, implementing and monitoring action plans to ensure improvements in product output and quality
• Contribute to the Human Resource needs of the production facility by accepting responsibility for the development of employees, including feedback on their performance and by maintaining work standards
• Ensure the effective management of staff by applying the principles of Personnel Management
• Responsible for ensuring that the Departments Supervisors observe the requirements of the Quality Management system

• Coordinate $10M refurbishment of the Newcastle Production Facility Implementation of activity based cost management systems
• Facilitate the gathering and analysing of information for a major capital works project
• Design process flows and mapping
• Evaluate work processes and design
• Produce methods to acquire production data and measure equipment performance
• Decimation of information to and from staff and Management
• Accumulate information and analysis to determine future supply and performance requirements

• Establish spare parts store to support operations
• Procurement of spare parts to facilitate preventative maintenance schedules
• Introduced a maintenance management software and maintained database
• Manage professional certificates and licenses
• Author safe work practices
• Obtain quotes and processing of invoices
• Staff rostering and time management
• Onboarding of external contractors