Wayne Klein
Marsden Park,New South Wales
Summary
Proven leader in workshop efficiency and customer service excellence, notably at Jungheinrich Australia and Club Assist. Expert in workshop safety and process improvement, achieving personal productivity enhancements. Skilled in complaint handling and fostering team collaboration, I excel in driving quality improvements and efficient service delivery, ensuring client satisfaction and operational success.
Overview
27
27
years of professional experience
Work History
Workshop Service Technician
Jungheinrich Australia
04.2018 - Current
- Increased productivity by organizing workspace efficiently, enabling faster completion of tasks without sacrificing quality.
- Delivered exceptional customer service through clear communication, understanding client needs, and promptly addressing concerns.
- Collaborated closely with sales teams to ensure smooth delivery of products and services to customers.
- Assisted in training new technicians, sharing knowledge and best practices to help them become proficient in their roles.
- Optimized workflow by creating standardized procedures for routine maintenance tasks, saving time for more complex projects.
- Ensured timely completion of work orders by prioritizing tasks effectively based on urgency and complexity level.
Workshop Supervisor
Jungheinrich
07.2016 - 04.2018
- Managed workshop schedules and resources, ensuring timely completion of projects within budget constraints.
- Maintained neat and clean work areas to maximize efficiency and safety.
- Monitored quality control measures to ensure all products met company standards before being shipped out to customers.
- Assisted in the recruitment process for new hires, conducting interviews, background checks, onboarding tasks as needed.
- Kept team members on task with hands-on supervision and coaching.
- Controlled costs by effectively managing supplies and labor hours.
- Improved workshop efficiency by implementing streamlined processes and optimizing workflow.
Self Employed
Mr Jumpstart
03.2013 - 06.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Service Delivery Manager
Club Assist
03.1997 - 02.2013
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Coordinated new hire recruitment, training and development.
- Managed third-party contracts to drive delivery of required services.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
Education
Trades Certificate - Auto Electrician
Royal Melbourne Institute of Technology
Melbourne, VICSkills
- Time management
- Workshop safety
- Baseplan Navigation
- Customer Service
- Complaint Handling
- Task Delegation
- Management experience
- Quality Improvement
- Workshop Organization
- Decision-Making
- Process improvement
Timeline
Workshop Service Technician
Jungheinrich Australia
04.2018 - Current
Workshop Supervisor
Jungheinrich
07.2016 - 04.2018
Self Employed
Mr Jumpstart
03.2013 - 06.2016
Service Delivery Manager
Club Assist
03.1997 - 02.2013
Trades Certificate - Auto Electrician
Royal Melbourne Institute of Technology
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