Wayne Kretschmer

Operated trucks to transport equipment and materials safely.

• Conducted pre-trip inspections to verify vehicle safety and compliance with regulations.
• Loaded and unloaded forklifts while following safety protocols.
• Maintained accurate delivery logs and transportation records to support operational accountability.
• Coordinated with office and customers to schedule timely deliveries and pickups, ensuring clear communication.
• Ensured timely delivery by following designated routes and schedules.
• Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
• Inspected truck before and after trips, ensuring all safety regulations were followed.
• Loaded and unloaded cargo using forklifts or other material handling equipment.

• Operated forklifts to efficiently relocate inventory within the warehouse.
• Managed stock levels and organized product layouts to enhance workflow.
• Received and inspected incoming shipments for quality assurance.
• Prepared orders for dispatch, ensuring accurate packaging and labeling.
• Collaborated with team members to uphold cleanliness and safety standards in the workspace.
• Assisted in inventory counts to ensure accurate stock records.

• Assisted customers with inquiries and product selection.
• Processed sales transactions using point-of-sale systems.
• Maintained product displays and organised inventory on the sales floor.
• Educated customers on product features and benefits for informed decisions.
• Handled returns and exchanges following company policies and procedures.
• Collaborated with team members to ensure smooth store operations.
• Provided customer service in a courteous and professional manner.
• Answered customer inquiries via telephone, email and face-to-face contact.
• Established trustful relationships with customers through effective communication skills.
• Resolved customer issues in an efficient and timely manner.
• Maintained accurate records of customer interactions and transactions.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Identified potential opportunities to upsell products or services to customers.
• Processed payments and updated balances and customer totals.
• Assisted customers with placing orders for products and services.
• Performed follow-up calls to ensure customer satisfaction with product and service delivery.
• Answered inbound calls, chats and emails to facilitate customer service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.