Wayne Lankester
Shell Cove,NSW
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
Work History
Manager
Perfection Lawn Cleaning And Maintenance Service
2020.02 - 2024.05
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Labourer
Dave's Mowing
2017.08 - 2020.02
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Maintained organized and clean work areas at all times on job sites.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to labourer tasks.
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Bar and Gaming Attendant
Culburra Bowling and Recreation Club
2014.01 - 2017.05
- Security, Cash Handling, end of night procedures, all facets of gaming, customer Service, front door service, battle shop sales, tab and keno operations, answering phone enquiries.
Bar and Gaming Attendant
Long Jetty Hotel
2013.01 - 2014.01
- Opening and Closing procedures, stock ordering, tab operations, poker machine payouts and clearances, customer service, cash handling.
Duty Manager
Premier Hotel
2011.01 - 2012.01
- Security, cash handling, opening and closing procedures, till reconciliations, bottle shop sales, upselling products, beer line cleaning, staff training, customer service.
Bar Manager
Kwinana Golf Club
2008.01 - 2011.01
- Stock ordering, rostering, day to day running of bar, staff training, till reconciliations, cash handling, introducing new stock, implementing procedures, working to budgets, dealing with sales reps, beer line, organising functions, opening and closing procedures, product promotions.
Assistant Bar Manager
Cottlesoe Golf Club
2007.01 - 2008.01
- Stock ordering, opening and closing procedures, function setups, customer service, beer lines, till reconciliations, cash handling.
Education
O'Connor Catholic High School
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Expectation setting
- Teamwork and Collaboration
- Staff Training
- Professional and Courteous
Additional Information
REFEREES
Jack Tadross 0402295585
Timeline
Manager
Perfection Lawn Cleaning And Maintenance Service
2020.02 - 2024.05
Labourer
Dave's Mowing
2017.08 - 2020.02
Bar and Gaming Attendant
Culburra Bowling and Recreation Club
2014.01 - 2017.05
Bar and Gaming Attendant
Long Jetty Hotel
2013.01 - 2014.01
Duty Manager
Premier Hotel
2011.01 - 2012.01
Bar Manager
Kwinana Golf Club
2008.01 - 2011.01
Assistant Bar Manager
Cottlesoe Golf Club
2007.01 - 2008.01
O'Connor Catholic High School