Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wayne Martin

Miles,QLD

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Forward-thinking professional offering more than 5 years of experience working in fast-paced kitchens. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times.

.I want a stable workplace in which I can excel and deliver my best on a daily basis. I am passionate about learning new skills and providing the best for both business and customers alike. I want to be able to excel and grow and further expand my knowledge and skills.

Overview

13
13
years of professional experience

Work History

Bar Manager

Hotel Australia
07.2021 - Current
  • RMLV - Responsible Management of Licensed Venue
  • Closed out cash register and prepared cashier report at close of business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Strategised plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Apprentice Chef

Hotel Australia
07.2021 - Current
  • Certificate III Commercial Cookery
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Monitored line processes to maintain consistency in quality, quantity and presentation.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
  • Oversaw grill, stove and oven and cleaned equipment after every shift.
  • Placed orders to restock items before supplies ran out.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Collaborated with staff members to create meals for large banquets.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Verified compliance in preparation of menu items and customer special requests.
  • Collaborated with other personnel to produce and modify menus and selections.
  • Developed and cooked memorable dishes that brought new customers into establishment.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Developed recipes and menus by applying understanding of market demand and culinary trends,

Manager

Cellarbrations, Windsor Hotel Miles
11.2019 - 07.2021
  • Responsible Service of Alcohol
  • Completing of orders/ Stock Control, receiving and unloading deliveries
  • Delivering Exceptional customer service on a daily basis; POS sales
  • Ensuring excellent store presentation
  • Cleanliness; (COVID safe procedures), Merchandising, Stock rotation; FIFO, On show display presentations
  • In store marketing, advertising and promotions
  • Cash handling and balancing
  • Liaison between Sales Representatives
  • Bartending; customer service, general cleaning open/close procedures
  • COVID safe
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Hotel All Rounder, Senior Team Leader

Queensland Hotel, Miles
03.2018 - 11.2019
  • Responsible Service of Alcohol/ Responsible Conduct of Gambling
  • Rostering
  • Supervising
  • Kitchen;
  • Daily Meal Preparation
  • Service periods (both in the kitchen and behind the front counter)
  • Pizzas
  • Regular Daily Cleaning
  • Special Menu Preparation
  • Barista
  • Stock Rotation FIFO
  • Bar; (RSA/RCG)
  • Serving customers
  • Pouring drinks
  • Cleaning
  • Cash Handling
  • Courtesy Bus (Customer Pick Ups, Deliveries and drop offs)
  • Gaming (Pokies, Keno, Raffles)
  • Open/Close Procedures
  • Bottle Shop Drive
  • Customer Service
  • Ordering of Stock
  • Stock Rotation (FIFO)
  • Unloading of delivery pallets
  • Merchandising and in house promotions
  • Cleaning
  • Set clear team goals and delegated tasks and set deadlines.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Managed inventories and stock and kept detailed records of inventory use and sales.

Cook

Rooty Hill RSL
07.2017 - 03.2018
  • Made By The Hill / Zest Wok and Grill
  • Service periods; grill, deep fry, assembly and plating, pizzas, larder, paella
  • Daily preparation: including but not limited to; slicing of fresh vegetables, making of sauces, stock rotation
  • Pizzas; stretching of bases and making pizzas
  • Recipe Creation; designing, testing and creating a meal that would be suitable for the customer and the current environment
  • Larder; Making appealing salads and desserts
  • Regular daily cleaning.

Manager

McDonalds Australia
03.2015 - 07.2017
  • A Certificate III course in Retail Management
  • Running shift, ensuring that all daily tasks are met and cleanliness is at a maximum
  • Interacting with customers and staff alike to ensure the best experience at Dural store for all
  • Daily cleaning and maintenance activities
  • Administration activities; answering phone calls, emailing customers, staff, senior management and suppliers
  • Daily Stocktake count and data entry

Cook

Outback Steakhouse Australia
01.2016 - 04.2016
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Trainee

Builders Steel Direct
02.2014 - 11.2014
  • Certificate III Business Administration, Data Entry, Customer Contact Builders Steel Direct / Australian Training Company
  • A Certificate III course in Business Administration
  • This includes the skills required in order to safely maintain a business
  • Data entry and administration
  • Extensive use of Microsoft Office; Word, PowerPoint, Excel and Publisher
  • Regularly contacting with customers and putting material data in database and spreadsheets before releasing jobs to sites at the will of the builders
  • Handling customer enquiries and complaints
  • Maintained high levels of efficiency during training by taking detailed notes and asking questions.

Trainer, Team Member

McDonald's
07.2010 - 11.2013
  • Developed strong cooperative relationships with coworkers and managers.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Contributed to team success by completing jobs quickly and accurately.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Transitioned between breakfast and lunch service.
  • Inspected appliances, commercial fryers, and ovens to verify proper working order.
  • Ordered and received products and supplies to stock kitchen areas.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Disinfected frequently touched between guests to minimize infection risks.
  • Serviced bathroom by cleaning surfaces and replacing soap.
  • Checked entryway regularly and handled needs such as window cleaning and trash removal.
  • Stayed ready for quick turnovers by pre-bussing tables.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Education

RMLV -

Queensland Hotels Association
Toowoomba, QLD
03.2023

Certificate III Commercial Cookery -

Aurora Training Institute
11.2023

Certificate III in Retail Management, Mcdonalds Australia - Retail Management

McDonalds
2016

Certificate III in Business Administration -

Australian Training Centres
11.2014

Certificate II in Hospitality, TVET course at - undefined

Northmead Creative and Performing Arts High School
2012

Higher School Certificate - Northmead Creative

and Performing Arts High School
2012

Northmead Creative and Performing - undefined

Arts High School
2010

Skills

  • Food and Beverage Management
  • Attending Multiple Customers
  • Anticipating Guest Needs
  • Health Code Compliance
  • Liquor, Beer and Wine Knowledge
  • Suggestive Selling
  • Cash Register Operation
  • Elegant Food Plating
  • Classic Cocktails
  • Food Plating and Presentation
  • Food Preparation and Safety
  • Portion and Cost Control

Timeline

Bar Manager

Hotel Australia
07.2021 - Current

Apprentice Chef

Hotel Australia
07.2021 - Current

Manager

Cellarbrations, Windsor Hotel Miles
11.2019 - 07.2021

Hotel All Rounder, Senior Team Leader

Queensland Hotel, Miles
03.2018 - 11.2019

Cook

Rooty Hill RSL
07.2017 - 03.2018

Cook

Outback Steakhouse Australia
01.2016 - 04.2016

Manager

McDonalds Australia
03.2015 - 07.2017

Trainee

Builders Steel Direct
02.2014 - 11.2014

Trainer, Team Member

McDonald's
07.2010 - 11.2013

RMLV -

Queensland Hotels Association

Certificate III Commercial Cookery -

Aurora Training Institute

Certificate III in Retail Management, Mcdonalds Australia - Retail Management

McDonalds

Certificate III in Business Administration -

Australian Training Centres

Certificate II in Hospitality, TVET course at - undefined

Northmead Creative and Performing Arts High School

Higher School Certificate - Northmead Creative

and Performing Arts High School

Northmead Creative and Performing - undefined

Arts High School

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