Wayne Massey

Residential Worker

Anglicare North Queensland LTD

Cairns, Queensland

10.2009 - Current

Delivered personal care and assistance to over 40 group home residents.
Developed and implemented engaging activities to enhance learning and social interaction.
Built and maintained strong relationships with Clients by successfully resolving issues and responding promptly to phone inquiries.
Notified senior staff about safety concerns and unsafe practices.
Observed safety protocols to minimize accidents and spread of disease.
Maintained confidential client documentation to prevent data compromise and comply with HIPAA regulations.
Collaborated with social workers to support clients.
Educated clients on various resources, services and programs to maximize care.
Maintained thorough and accurate records outlining program operations and participant progress.
Recommended improved life choices to enhance client outcomes.
Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
Evaluated client behavior and reported changes to coworkers.
Conferred with Case Worker to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
Assisted social workers with building, coordinating and leading programs delivering high-quality social and lifestyle support.
Located housing and other support services for displaced individuals working through Lifestyle and physical and mental issues.
Supported execution of social service programs for all clients and subject groups.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.