Wayne McKinnis
Browns Plains,QLD
Summary
As a self-motivated Administration Officer, I bring 25 years of experience in administration and customer service, offering comprehensive support to Senior Management. I am adept at coordinating office operations and optimizing administrative processes. My proven ability to prioritize tasks efficiently, work autonomously, uphold confidentiality, and provide exceptional customer service stands out. I am a skilled communicator with robust interpersonal skills, capable of forging productive relationships with stakeholders at all levels. My proficiency in MS Office software and various technology tools serves to streamline workflow and boost productivity.
Overview
17
17
years of professional experience
Work History
Senior Examinations Officer
Deakin University
02.2014 - 03.2024
- Provide high level customer service and expert advice to student enquiries via email, phone and face-to-face
- Ensure all logistical requirements of Deakin exam material despatch are completed on time and within budget
- Maintain Student Management System and oversee high-volume student database entries accurately
- Negotiate external exam venue contracts and develop long-term agreements with vendors to run exams
- Accurate review and database upload of student examination results to assist Faculties with the preparation of student result release
- Achievements: Developed Venue Despatch Authority spreadsheet for accurate recording and reference of exam material despatch to overseas exam venues
- Collaborated with BA to develop a script for the purpose of uploading high-volume student exam information in bulk as opposed to manual input.
Assessments Group Officer
Deakin University
03.2007 - 01.2014
- Provide high level customer service and expert advice to student enquiries via email, phone and face-to-face
- Co-ordinate and manage external venue hire and casual exam supervisors for Deakin University exam periods
- Maintain the Student Management System ensuring accurate student exam location allocation for the purpose of examination scheduling
- Oversee the engagement of external exam venues and casual exam supervisors for Trimester exam periods
- Achievements: Developed venue confirmation report spreadsheet for the recording of confirmed exam venues per Trimester exam periods and KPI target purposes
- Achieved 100% KPI target per trimester for student exam enquiry response rate and accurate setting of exam location preference in the Student Management System database.
Education
Managing difficult conversations in the workplace -
Deakin University
01.2015
Phoenix Leadership Program -
The Leadership Café – Liz Wright, Program Designer and Facilitator
01.2013
SYLLABUS plus exam timetabling course -
Scientia Knowledge Computing / CION – Sydney West University
01.2009
BSZ40198 – Certificate IV in Assessment & Workplace Training -
Geelong Adult Training and Education (GATE) Inc.
01.2002
Skills
- Written communication skills
- Verbal communication skills
- Interpersonal communication skills
- Attention to detail
- Data entry
- Customer service skills
- Quick learner
- Teamwork
- Time management
- Organisational skills
- Microsoft Office skills
- Problem-solving
- Meeting deadlines
- KPI targets
Personal Information
Title: ADMINISTRATION OFFICER
References
- Ross Hagland, Manager – Student Services Results & Assessments, Deakin University, Melbourne Burwood Campus, (03) 9246 8003, ross.hagland@deakin.edu.au
- Meaghan Crawford, Coordinator - Examinations, Assessments and Results, Deakin University, Geelong Waurn Ponds Campus, (03) 5227 8514, meaghan.crawford@deakin.edu.au
Timeline
Senior Examinations Officer
Deakin University
02.2014 - 03.2024
Assessments Group Officer
Deakin University
03.2007 - 01.2014
Managing difficult conversations in the workplace -
Deakin University
Phoenix Leadership Program -
The Leadership Café – Liz Wright, Program Designer and Facilitator
SYLLABUS plus exam timetabling course -
Scientia Knowledge Computing / CION – Sydney West University
BSZ40198 – Certificate IV in Assessment & Workplace Training -
Geelong Adult Training and Education (GATE) Inc.
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