Dynamic leader with a proven track record at Victorian State Emergency Service, enhancing operational readiness through strategic planning and team development. Expertise in crisis management and software applications drives effective relationship building and operational improvements. A results-oriented approach engages key stakeholders and promotes ethical practices, significantly contributing to organizational success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Volunteer Support Officer
Victorian State Emergency Service
Bairnsdale, VICTORIA (MELBOURNE)
08.2024 - Current
Enhance VICSES operational readiness and response capability in supporting the Operations Manager – Unit Support (OM-US) by providing dynamic guidance and support to VICSES Unit Controllers, Management Teams (UMTs), and volunteer members, principally in the areas of the application of the Unit Management Manual, identifying and reporting safety issues, following up on recommendations, and supporting members in reporting conflict and cultural matters.
Mitigate the administrative and compliance burden on units by engaging with UMTs and, on their instruction, preparing and/or completing relevant compliance requirements, reporting requirements, and information requests in accordance with VICSES policy and processes.
In collaboration with relevant Business Service Business Partners, identify and support the Unit Management Team of each unit by assisting the unit with the preparation and submission of grant applications.
Provide administrative support and advice on the delivery and reporting of unit-level projects, authorized activities, and preparation of award nominations.
Regularly attend units to facilitate deliveries and returns, seek feedback, provide guidance, discuss, and resolve or record issues to refer and escalate.
Support VICSES in achieving consistent building, vehicle, and equipment standards for Units through liaison with business partners, including Assets, Infrastructure, and Property departments.
Community Recover Officer
Wellington Shire Council
01.2023 - Current
Undertake recovery activities and projects to assist individuals and communities impacted by emergency events
Focus on issues and priorities in the areas of social, economic, environmental and infrastructure recovery
Build and maintain positive stakeholder relationships both internal and external
Hold delegation / authorisation to exercise powers as conferred by sections 11 and 47 or Local Government Act 2020 and other legislation referred to in S6 in the role of Municipal Recovery Manager, Municipal Emergency Management Officer
Support Emergency events in the role of Emergency Management Liaison Officer
Emergency Commander – casual
Diamond Protection
01.2023 - Current
Supervision of all on duty company and client staff
Handling of HR/IR issues
Maintaining positive stakeholder relationships
Ensuring staff adherence to on-site policies and procedures
Maintain rosters for best efficiency, maintaining safety and fatigue management
Maintain all employee Qualification and competency records for on-site and regulatory compliance
Conduct investigations on behalf of company and client
Conduct training activities to keep and improve operational efficiency
Conduct annual Mine Fire awareness Training for all on-site employees
Promote and lead strong HESQ culture within the organization and ensure employees understand and act per company and clients HESQ Policies
Take control and provide leadership for the resolution of the incident, including supporting agency commanders
Access the size or seriousness of the emergency and allocate internal resources accordingly
Establish a control structure to suit the circumstances of the incident and monitor its performance
Ensure prompt flow of information, issue warnings and information to Responding emergency services, EMT and client
Support incoming Incident Controller, provide information to allow multi-agency planning and development and implementation of an Incident Action Plan (IAP) including objectives and strategies to manage the incident
Oversee the operational functioning of the Emergency Command Centre if operating
Emergency Commander
FALCK
Hazelwood, Victoria
01.2019 - 01.2023
Company Overview: Falck operates the world’s largest private fire brigade with one of their core areas of operation has been firefighting, and now have more than one hundred years of experience as a fire service provider to both public authorities and industrial clients
| www.falck.com.au
Supervision of all on duty company and client staff
Handling of HR/IR issues
Maintaining positive stakeholder relationships
Ensuring staff adherence to on-site policies and procedures
Maintain rosters for best efficiency, maintaining safety and fatigue management
Maintain all employee Qualification and competency records for on-site and regulatory compliance
Conduct investigations on behalf of company and client
Conduct training activities to keep and improve operational efficiency
Conduct annual Mine Fire awareness Training for all on-site employees
Promote and lead strong HESQ culture within the organization and ensure employees understand and act per company and clients HESQ Policies
Take control and provide leadership for the resolution of the incident, including supporting agency commanders
Access the size or seriousness of the emergency and allocate internal resources accordingly
Establish a control structure to suit the circumstances of the incident and monitor its performance
Ensure prompt flow of information, issue warnings and information to Responding emergency services, EMT and client
Support incoming Incident Controller, provide information to allow multi-agency planning and development and implementation of an Incident Action Plan (IAP) including objectives and strategies to manage the incident
Oversee the operational functioning of the Emergency Command Centre if operating
Falck operates the world’s largest private fire brigade with one of their core areas of operation has been firefighting, and now have more than one hundred years of experience as a fire service provider to both public authorities and industrial clients
| www.falck.com.au
Operations / Trainer
TOMLINS TRANSPORT
Tooradin, Victoria
01.2014 - 01.2019
Coordination of Bulk deliveries to clients IFOT
Training of new employees
Managing OHS requirements as per company polices
Driver training
Account Manager – Victoria / Tasmania
ELECTASERV TRADING
Dandenong, Victoria
01.2009 - 01.2014
Company Overview: ELECTASERV TRADING (Electrical Agencies Pty Ltd) imports and wholesale power tools, household cleaning products, DIY products, hand tools and general hardware items
The business commenced trading in 1932 and incorporated in 1958
| www.electaserv.com.au
Manage and develop key accounts across a variety of trade and retail outlets in Victoria / Tasmania
Develop marketing plans for key accounts to achieve agreed sales outcomes
Product training of staff in key accounts
Develop strategic relationships with key stakeholders
Plan and deliver advertising campaigns
Attend trade shows
Product demonstrations
Budget planning and forecasting
Product research and development
Conduct market research
Monthly sales and marketing reporting
ELECTASERV TRADING (Electrical Agencies Pty Ltd) imports and wholesale power tools, household cleaning products, DIY products, hand tools and general hardware items
The business commenced trading in 1932 and incorporated in 1958
| www.electaserv.com.au
Hardware Business Development Manager – Victoria / SA
K&H SURFACE TECHNOLOGIES
Dandenong, Victoria
01.2001 - 01.2009
Company Overview: K&H Surface Technologies Pty Ltd is a privately owned Australian company that was founded in 1961
Its main activity is to formulate a vast range for chemical products for the automotive, industrial, marine, hardware, construction, and plastic markets
| www.khst.com.au
Manage and develop key accounts across a variety of trade and retail outlets in Victoria / SA
Develop marketing plans for key accounts to achieve agreed sales outcomes
Product training of staff in key accounts
Develop strategic relationships with key stakeholders
Plan and deliver advertising campaigns
Attend trade shows
Product demonstrations
Budget planning and forecasting
Product research and development
Conduct market research
Monthly sales and marketing reporting directly to the MD
K&H Surface Technologies Pty Ltd is a privately owned Australian company that was founded in 1961
Its main activity is to formulate a vast range for chemical products for the automotive, industrial, marine, hardware, construction, and plastic markets
| www.khst.com.au
Education
AIIMS 2017 Principles -
AFAC
01-2025
Certificate - IMT Information And Warnings
Victorian State Emergency Service
12-2024
Certificate - Community Engagement Facilitator
Victorian State Emergency Service
09-2024
Certificate III in Investigative services -
ASSI
01.2022
Conduct Hazard analysis -
ALLENS TRAINING
01.2021
Certificate III in Public Safety - Firefighting and Emergency Operations
CFA
01.2021
Certificate IV Training and Assessing -
Box Hill Institute
01.2019
Certificate II Security Operations -
ITSA
01.2019
Control A Level 2 Incident -
FALCK
01.2019
Identify Risk and Apply Risk Management Processes -
CFA
01.2014
Manage Operations for a Level 2 Incident -
CFA
01.2013
Manage a Multi Team response -
CFA
01.2011
Skills
Proficient in Crisisworks Application
Proficient in Comprehensive Report Writing
Operational Leadership
Strategic Direction Planning
Empowering Team Development
Evaluate HR Requirements
Efficient Resource Management
Budget-Conscious Program Oversight
Building Professional Relationships
Effective Stakeholder Engagement
Operational Improvement Insights
Proficient in Software Applications
Skilled in Global Communication Strategies
Engage Key Stakeholders Effectively
Facilitate Strategic Initiatives
Encourage Ethical Practices
Exhibit Strong Initiative
Consultative Client Assistance
Show Respectful Communication
After-Action Review Facilitation
Regulatory Compliance Expertise
Maintain accurate manual and computerised records
Meet all regulatory and compliance requirements
Elevated level of integrity, dependable, and results-driven
Maintain a positive, polite, and helpful approach
Thrives in challenging fast-paced environments
Identify resources to complete work tasks
Engage with others to share or seek information
Promote a positive work environment
Ability to meet deadlines and conflicting priorities
Risk identification, mitigation, and management capabilities
Contribute to improving policies and procedures
Tickets Training Licences
WORKING WITH CHILDREN CHECK EMPLOYEE
CONSTRUCTION WHITE CARD
Awards
2009, CFA 10 YEAR SERVICE MEDAL, REGION 8
2012, CFA 15 YEAR CLASP, CFA – D08
2013, NATIONAL EMERGENCY MEDAL – VICTORIA 2009 FIRES, CRAIG LAPSLEY ASM
2017, CFA 20 YEAR CLASP, CFA – D08
2018, NATIONAL MEDAL, CANBERRA
2023, CFA 25 YEAR SERVICE MEDAL, CFA – D10
Voluntary Experience
10/09/97, 09/03/98, PROBATIONARY, PAKENHAM
12/01/00, 30/06/01, ACTIVE, PAKENHAM
01/07/01, 09/07/02, 4TH LIEUTENANT, PAKENHAM
10/07/02, 30/06/03, 2ND LIEUTENANT, PAKENHAM
01/07/03, 30/06/05, 3RD LIEUTENANT, PAKENHAM
01/07/05, 30/06/07, 1ST LIEUTENANT, PAKENHAM
01/07/07, 30/06/09, 2ND LIEUTENANT, PAKENHAM
01/07/08, 30/06/12, 3RD DEPUTY GROUP OFFICER, CARDINIA
01/07/09, 30/06/11, 1ST LIEUTENANT, PAKENHAM
01/07/11, 30/06/15, 2ND LIEUTENANT, PAKENHAM
01/07/12, 30/06/14, 2ND DEPUTY GROUP OFFICER, CARDINIA
01/07/14, 30/06/14, GROUP TRAINING COORDINATOR, PAKENHAM
01/07/14, 30/06/16, GROUP OFFICER, CARDINIA
01/07/16, 30/06/18, GROUP OFFICER, CARDINIA
01/07/18, 30/06/20, GROUP OFFICER, CARDINIA
01/07/20, 29/03/21, GROUP OFFICER, CARDINIA
07/07/21, Current, FIREFIGHTER / TRAINER AND ASSESSOR, MAFFRA
Operational History
2023, DUFFY RD BRIAGOLONG / LOCH SPORT FIRES AND FLOODS, MEMO / RECOVERY OFFICER
2019/20, GIPPSLAND FIRES, STRIKE TEAM LEADER / DUTY OFFICER
2019, BUNYIP FIRES, SECTOR COMMANDER
2014, HAZELWOOD MINE FIRE / MORWELL FIRES, STRIKE TEAM LEADER / SECTOR COMMANDER
2009, BLACK SATURDAY FIRES, STRIKE TEAM LEADER
2007/08, MUDGEE NSW, DEPUTY STRIKE TEAM LEADER
2006/07, GREAT DIVIDE FIRES, CREW LEADER
2003, NORTHEAST FIRES, FIREFIGHTER / STRIKE TEAM
Certification
VICSES Operations Officer Level 2 Accreditation.
Timeline
Volunteer Support Officer
Victorian State Emergency Service
08.2024 - Current
Community Recover Officer
Wellington Shire Council
01.2023 - Current
Emergency Commander – casual
Diamond Protection
01.2023 - Current
Emergency Commander
FALCK
01.2019 - 01.2023
Operations / Trainer
TOMLINS TRANSPORT
01.2014 - 01.2019
Account Manager – Victoria / Tasmania
ELECTASERV TRADING
01.2009 - 01.2014
Hardware Business Development Manager – Victoria / SA
K&H SURFACE TECHNOLOGIES
01.2001 - 01.2009
AIIMS 2017 Principles -
AFAC
Certificate - IMT Information And Warnings
Victorian State Emergency Service
Certificate - Community Engagement Facilitator
Victorian State Emergency Service
Certificate III in Investigative services -
ASSI
Conduct Hazard analysis -
ALLENS TRAINING
Certificate III in Public Safety - Firefighting and Emergency Operations
CFA
Certificate IV Training and Assessing -
Box Hill Institute
Certificate II Security Operations -
ITSA
Control A Level 2 Incident -
FALCK
Identify Risk and Apply Risk Management Processes -
CFA
Manage Operations for a Level 2 Incident -
CFA
Manage a Multi Team response -
CFA
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