Wayne Park

Managed the Queensland business end to end, covering sales, pricing, contracting, installs, maintenance, and warranties. Stabilised operations during a major business model change, integrating supply and install while keeping risk, costs, and customer outcomes under control. Led teams through restructure, maintained key builder relationships, and resolved complex technical, contractual, and warranty issues to protect margin and reputation. Oversaw the structured closure of the Metal Roofing division and the contracting/install functions over two years, ensuring minimal disruption to customers. Following the closures, adjusted cost pricing on concrete tiles and managed lower M² volumes to improve profitability, moving the business from negative to break-even within 12 months and laying the foundation for future profit growth. Held full accountability for risk, cost, and reputation throughout, acting as the senior escalation point and ensuring a clean, compliant exit from contracting operations.

• Accountable for full P&L and day-to-day operations across Queensland
• Led business model changes, with minimal staff changes.
• Managed restructure and team changes while maintaining key builder relationships
• Resolved complex technical, contractual, and warranty issues to protect margin and reputation
• Oversaw the closure of the Metal Roofing division and Queensland contracting/install operations over two years
• Managed wind-down of installer networks and completion of live and legacy jobs
• Closed out defects and warranty claims and transitioned builders with minimal disruption
• Acted as senior escalation point for risk, cost, and reputation during the closure period
• Set pricing and product strategy based on market and competitor activity
• Worked with marketing to align campaigns with sales targets
• Recruited, trained, and mentored staff to improve engagement and performance
• Controlled budgets, overheads, and operations to improve profitability
• Improved margins through tighter cost control and better product turnover

Held full responsibility for contracting and installation operations across New South Wales and ACT, managing installer networks, site supervisors, scheduling, delivery, maintenance, and warranty performance across high-volume residential roofing projects. Acted as the senior escalation point for technical issues, defects, and builder disputes, working directly with builders, contractors, and internal teams to resolve issues early and protect commercial outcomes. Maintained delivery continuity and build quality during periods of operational pressure and changing business conditions.

Executed the closure of the NSW contracting model. Managed contractor disengagement, completion of outstanding works, and close-out of maintenance and warranty liabilities. Worked closely with internal stakeholders and builder clients to maintain continuity of supply, protect key relationships, and deliver an orderly transition from a supply-and-install model to supply-only operations.

• Accountable for all contracting and installation operations across NSW
• Directly managed site supervisors and installer networks across multiple regions
• Oversaw job scheduling, site performance, and delivery timeframes at scale
• Managed maintenance and warranty performance, ensuring timely defect resolution and price efficiency
• Acted as senior escalation point for technical issues, defects, and builder disputes
• Worked directly with builders, site supervisors, contractors, and internal teams to resolve issues early
• Maintained build quality, safety, and delivery continuity during operational pressure
• Executed the closure of the NSW contracting model
• Managed contractor disengagement and wind-down of installer networks
• Ensured completion of live and legacy works and close-out of maintenance and warranty liabilities
• Partnered with internal stakeholders and builder clients to maintain continuity of supply
• Delivered an orderly transition from a supply-and-install model to a supply-only operation

Managed NSW and ACT metal roofing operations, covering installations, contracting, and warranty work. Coordinated teams and contractors to maintain workflow, quality, and delivery standards. Worked closely with the sales and pricing teams to resolve onsite issues, guarantee customer satisfaction, and set agreed rates with all contractors. Oversaw the complete wind-down of the metal roofing business, sourcing and transitioning work to other distributors to ensure ongoing projects, legacy jobs, and warranties were completed with minimal disruption to timelines, pricing, or customer relationships. Maintained full accountability for operational performance, risk, compliance, and builder relationships throughout the transition, including contractor sign-on, ACCC building code licensing, supervision, and management of insurance and up-to-date licenses.

• Managed metal roofing operations across NSW and ACT, including installers, contractors, and site supervisors
• Coordinated teams and contractors to maintain workflow, build quality, and safety standards
• Ensured all contractors were signed on, licensed under ACCC building codes, supervised appropriately, and covered by up-to-date insurance
• Worked with sales and pricing teams to eliminate onsite issues, guarantee customer satisfaction, and ensure agreed rates with all contractors
• Oversaw the complete closure of the metal roofing business, sourcing alternative distributors to take over work with minimal disruption to timelines and pricing
• Ensured all defects, warranty claims, and legacy jobs were resolved to protect builders and clients
• Acted as senior escalation point for technical issues, builder disputes, and QCAT matters
• Maintained operational continuity during periods of change and high workload
• Retained strong builder and client relationships through a controlled operational transition

Ran a small contracting business specialising in metal roofing, fascia, gutter, and Colorbond. Managed all aspects of operations, including client relationships, quoting, scheduling, site measures, delegating work through distributors, invoicing, and project delivery. Built a reputation for reliability, problem-solving, and completing jobs properly, ensuring high customer satisfaction and repeat business.

• Managed end-to-end project delivery, including quoting, scheduling, site measures, and coordination with subcontractors and distributors
• Delegated work effectively to ensure timely completion while maintaining quality standards
• Managed clients, communications, and expectations to maintain strong relationships
• Oversaw cash flow, invoicing, and financial aspects of the business
• Ensured compliance with building codes, safety standards, and quality expectations
• Built business reputation on reliability, problem-solving, and completing jobs properly
• Delivered multiple projects simultaneously while maintaining operational efficiency and client satisfaction

Supervised roofing installation projects and managed site teams, ensuring high-quality delivery for major builders under a supply-and-install model. Conducted site measures, pre-start checks, and completion inspections to meet building codes and quality standards. Managed contractors, schedules, and materials, and liaised with builders to resolve issues and ensure smooth project delivery.

• Supervised installation projects and coordinated site teams to ensure workflow and quality standards
• Conducted roof measures, material ordering, and pre-start checks for major builders
• Completed inspections to ensure compliance with building codes and quality standards
• Managed contractors, schedules, and site quality control
• Liaised directly with builders to resolve onsite issues and maintain smooth project delivery
• Ensured jobs were completed on time, within scope, and to client satisfaction

Managed staffing and recruitment for a cold storage facility, overseeing 33 casual workers and coordinating shifts to meet operational requirements. Conducted fitness checks, screened resumes, and matched candidates to roles supplied by a range of clients. Delivered site inductions, walkthroughs, and onsite consultations to build relationships with both clients and casual staff. Used strong onsite relationships to secure 80% daily workforce availability, ensuring optimal staffing levels for each shift. Managed rostering, workload distribution, and time-off scheduling to maintain workforce satisfaction and operational efficiency.

• Conducted candidate screening, fitness checks, and role matching for a variety of client positions
• Delivered site inductions, walkthroughs, and onsite consultations for clients including cold storage facilities
• Managed daily rosters for 33 casual workers, ensuring coverage across all shifts while balancing time-off requirements
• Built strong onsite relationships with staff to ensure reliability, maintain standby personnel, and maximize workforce availability (80% daily coverage)
• Allocated shifts to the most reliable staff, optimizing productivity and maintaining positive team dynamics
• Coordinated workload distribution across staff to maintain operational efficiency and morale
• Maintained strong relationships with both clients and casual staff, ensuring ongoing engagement and smooth operations

Managed over 100 roofing and installation projects simultaneously, supervising site teams, contractors, and multiple trades to ensure jobs were completed on time, on budget, and to specification. Took on additional scheduling responsibilities to cover maternity leave, managing day-to-day site supervisor notes, contracting tasks, and all inbound/outbound calls for project timelines and customer communications. Coordinated high-volume workflows while maintaining quality, compliance with building codes, safety standards, and strong client relationships. Developed time management and prioritisation systems to keep operations running smoothly under pressure.

• Managed over 100 at any given time, coordinating site teams, contractors, and trades
• Supervised maintenance and installation teams, ensuring workflow, quality, and safety standards
• Conducted site measures, pre-start checks, and completion inspections to meet building codes
• Managed day-to-day site supervisor notes, contracting tasks, and all inbound/outbound calls related to schedules and timelines
• Coordinated multiple projects and trades, maintaining operational efficiency across high-volume workloads
• Liaised directly with builders and internal teams to resolve issues and maintain client satisfaction
• Developed time management systems to prioritise and track multiple projects
• Maintained operational continuity, quality, and compliance during periods of high workload or staff absence

Managed rail infrastructure projects for clients including John Holland and Lend Lease, overseeing a 25-person general labour hire team. Assigned the right people to the right roles, managed schedules, and ensured projects met strict timelines for track possessions and public reopening. Delivered a wide variety of tasks, including GST cable troughing, 358 and diamond mesh fencing, concreting, cable trays, W beams, bracket and isolation joint installation, and other specialised track works. Took ownership of troubleshooting and problem-solving on-site, ensuring projects were completed safely, on time, and to client specifications.

• Managed a 25-person labour hire team, matching skills to roles for efficient site operations
• Scheduled and coordinated multiple trades and tasks to meet strict timelines for track possessions
• Oversaw projects for John Holland and Lend Lease, ensuring compliance with safety and quality standards
• Supervised installation of GST cable troughing, fencing, concreting, cable trays, W beams, brackets, and isolation joints
• Delivered projects under high-pressure conditions, including strict public reopening schedules
• Troubleshot onsite issues and ensured tasks were completed safely and efficiently
• Maintained operational continuity and productivity across diverse project types