Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Wayne Selby

Wingham,NSW

Summary

Area Manager at Carlos IGA with expertise in performance management and regulatory compliance. Proven ability to train employees and resolve conflicts, resulting in improved customer satisfaction and operational efficiency. Implemented strategies that increased profitability and promoted a culture of teamwork and excellence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Area Manager

Carlos IGA
Tamworth
02.2011 - Current
  • Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
  • Inspected store facilities regularly to ensure compliance with safety regulations and standards.
  • Monitored and evaluated district performance to ensure goals were met.
  • Provided guidance on the implementation of new policies and procedures in stores.
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.
  • Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
  • Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Conducted periodic reviews of inventory levels and product mix in stores.
  • Resolved conflicts between employees or customers in a professional manner.
  • Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
  • Coached Store Managers on developing effective sales strategies and building customer loyalty.
  • Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.

Education

High School Diploma -

Cronulla High
Sutherland, NSW
11-1975

Skills

  • Performance management
  • Regulatory compliance
  • Employee training
  • Inventory management
  • Customer service
  • Team building
  • Conflict resolution
  • Staff training and development
  • Sales minded
  • Controlling costs
  • Staff training

Certification

  • RSA
  • FORKLIFT
  • FOODSAFTY

Accomplishments

  • MVP award for the highlight an individuals exceptional contributions within team eefort

References

References available upon request.

Timeline

Area Manager

Carlos IGA
02.2011 - Current

High School Diploma -

Cronulla High

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Wayne Selby