I have 20+ years experience in management roles within the Rural Fire Service and the Security industry which has resulted in a long demonstrated history of managing complex workplaces with successful outcomes. I hold strong personal and professional values being Respect, Integrity, Trust, Courage, Honesty and Loyalty which is echoed in my leadership and decision making.
As both a staff member and volunteer I understand the challenges of the service and as a leader I believe in investing time in supporting and mentoring staff and volunteers to build their potential. I have a strong focus on fostering a positive team environment for both staff and volunteers which is achieved by providing strategic leadership and instilling these values.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Acting Inspector – Area Director
Rural Fire Service Queensland
06.2024 - Current
I have recently stepped up into the role of Area Director for the South Coast Area to cover an extended period of leave. I have successfully acted in this role previously covering both the West Moreton and South Coast Areas previously and thoroughly enjoyed the experiences. I have also previously acted in the capacity of Inspector at the Volunteer Emergency Services Training Command.
As Area Director I lead a team of staff responsible for the management of volunteers across many brigades who provide fire management, hazard mitigation and response services for rural and semi-rural communities.
I meet with staff and volunteers regularly to support and provide training through meetings and workshops in accordance with the departmental policies and guidelines.
I am involved in and contribute to the local area Fire Management Groups, Consultative Groups and Senior Leadership team. In this role I lead/facilitate these meetings and discussions which are integral to maintaining the working relationships with key stakeholders in those areas.
I attend Annual General Meetings with Rural Fire Brigades and any special functions held by the Brigades, ie open days, medal presentations. This also includes financial meetings and working with agencies to secure Grants and funding for capital projects and/or other equipment.
I Manage the operational and strategic response of volunteers and staff in the local areas and also for Strike Teams and Task Forces for out of Area Response. I have been responsible for co-ordination of strike teams and task forces to the Tara fires in 2024 (anymore examples?)
I perform the duties of Chief Fire Warden for the area/s and liaise closely with local Fire Wardens to manage and support them in their roles.
Inspector (acting) Area Director
Rural Fire Service Queensland
06.2024 - Current
will return to this
Acting Inspector – Area Director South Coast Area
Rural Fire Service Queensland
08.2020 - Current
Area Training & Support Officer (ATSO) South Coast Area Office
Rural Fire Service Queensland
08.2020 - Current
Providing support to forty-one Rural Fire Brigades and nearly two thousand volunteers across the South Coast Area with training and capability for volunteers
Managing of the South Coast Area activities calendar that provides training opportunities for volunteers and providing identified/specific training courses requested by Brigades i.e
Road Crash Rescue awareness because a Brigade is getting more call outs for Road Crash Rescues
Liaise with stakeholders within the Area and creating strategic plans for further training and development of volunteers
Conduct workshops and opportunities for stakeholders and Brigades to meet and discuss the issues in their areas and develop plans to mitigate risks and develop Incident Action Plans
Motivation and support for the new Rural Fire Development Framework across the South Coast Area and changing the past cultures of training
This has been a large body of work, and this is ongoing for the new and existing members within the Rural Fire Service
Managing the effective development of our Volunteer Area Training Officers that deliver the training courses to the volunteers and conducting six monthly workshops to review and mentor them to always looking for improvements
Ensuring consistency with our record keeping and evidence gathering to meet requirements of the QFES RTO.
Supports Brigades with the maintenance and fuel program introduced by the Commissioner to support the Rural Fire Brigades across the South East Region
This role has a very important focus on communicating with the brigades when dealing with maintenance of the fleet
There can also be long hours and after hours calls to assist with a broken-down appliance on the fire ground or an appliance that has been involved in an accident
Establish communications with all Brigades throughout the South East Region and maintain strong communication by interacting with them daily when they require assistance
Receive quotes from all different suppliers and contractors and ensure they are equitable and financially meet the expectations of QFES regarding pricing of products and services
Have discovered over charging by suppliers on several occasions now and this was rectified with the supplier
Ensuring on completion of works or receiving goods, that payment is made following Corporate Card use and policy
Maintaining records of all expenditures and maintaining Fraedom account by uploading receipts and invoices in a timely manner
Compile and lodge insurance claims for the South East Region
This involves gathering information from the brigade and assisting them with completing the claim form and submitting all the required information to the insurance company
There are many examples of this but recently submitted three claims on the one day
Submitted the claim form, copy of driver’s licence and all relevant photos required by the insurance company
Organisation and record keeping very important when dealing with the insurance company
Respond as an Operation Rural Fire Support Officer to all incidents as required by the Regional Manager
At times working in the IMT or in an operational role on the ground working with crews or liaising with other agencies
An example of this would be working in the Regional Operations Centre during Severe fire weather event across several days within the region
I was required to ascertain what resources were available and have crews ready to respond for any Wildfire incidents
I also established and deployed Task Forces from the Gold Coast Group to the Hattonvale area.
Events Operations Manager
National Security Management
03.2012 - 03.2019
Manager of the major event contracts for National Security Management which included the Supercars Australia events around the country, Home of The Arts at Bundall, music festivals and other security contracts awarded to the company
I would attend meetings with the clients on a regular basis and work with them on rostering and proposed budgets
There was always the consultative process with the client to provide best possible coverage of security staff but also working within the client’s budget constraints
My role was operational planning of rosters and procedures/policies for these events
Staffing of around 1000 security and event staff throughout the calendar year and rostering of these staff
This involved setting up an excel spread sheet with all the relevant details of the staff members
This contained their licence details, their last working position at the event, any notes recorded from the last event and their availability
I would then work through the staffing list and place them on the rosters in the best suited position coinciding with their availability to work
Encouraged all employees to deliver a great service to the client by providing the appropriate training for their specific role before the event
I would conduct event inductions before events and provide maps, plans, briefings and all necessary equipment the staff would require during the event
This was my best opportunity to create a positive vibe with the working staff and give them an indication of what my expectations were when they wore the uniform and were representing National Security Management
I would always encourage the staff to speak with me or any of the Supervisor’s at the meeting, so they had a feeling of being welcomed to the company and part of the team
I feel it was critical to make them have a positive attitude before commencing work
At the larger events where we had over 150 staff, I would break down the event site into sectors
This would be supported by sector supervisors and a 2IC
The Gold Coast 600 is such a large event that it is broken into six sectors with two sperate sign on/off offices
I would then conduct specific briefings for the senior management crew and give them my instructions of what my requirements where for their respective sectors
There would be specific procedures required and an example would be to liaise with the Queensland Police when there was a dignitary visiting an event
We would need to work out the safest route for the dignitary and the entourage and then liaise with Traffic Control operators to give speedy entry to the motorcade
I would be required to attend briefings with all different agencies that would be involved with an event i.e., event medical, team medical, motorsport teams, Police from the specific state we were in, Clerk of the Course, Fire Fighting agencies, NRMA Care Flight team, local council representatives, residents living close to the track and many other stakeholders
There was a fleet of patrol vehicles and ATV’s that we would utilise for events and this required organisation of maintenance and fuel etc
Each driver of these vehicles would be trained on their use and check they had the appropriate licence
At the commencement of the Bathurst 1000 I would conduct a meeting with the drivers of these vehicles and talk through with them what my expectations were on how they would always drive the vehicles in a professional manner
They would sign the appropriate paperwork before taking control of the keys of each vehicle.
Security Supervisor
Sanctuary Cove
12.2004 - 03.2018
Provide Supervision of 32 operational security staff conducting 24-hour patrols on land and water in a secure community
This involved listening to the radio and monitoring what was happening on the ground
At times would travel with the patrol staff and monitor what they were doing and give guidance on what better ways to patrol to achieve more frequent visits to high-risk areas of the resort
Be a strong leader and ensure the security staff worked as a team during emergencies including house & boat fires, medical emergencies, physical assaults, motor vehicle accidents and general duties
An example of this was a house fire in Marine Drive North
On my arrival at the scene, I gave the Control Room Operator an update on what was happening and that the house was well involved of fire
I requested ‘000’ be called immediately and advise them of what information I had given the Control Room Operator
I then directed two security staff to my location that were carrying firefighting equipment in their vehicles and directed the third security staff member to man the security gates and give access to the emergency services vehicles that were attending
I then directed the security patrol boat to bring the portable firefighting pump and set up operations at the pool and assist with fighting the fire
We were able to slow down the progress of the fire from spreading to the next-door neighbour’s house and keeping the fire within the garage and right side of the house
Fire & Rescue arrived and we assisted them with ongoing firefighting operations
We received very good feedback on what our team had done at this fire from the Station Officer
Ensured staff members followed policies and procedures by guiding them through their training and giving them all the materials required to be an important part of the team
Also conducted disciplinary meetings when staff did not follow these policies and procedures
I would conduct at least one training session a month
With First Aid I would have a resuscitation dummy in the lunchroom and call two staff members back to the lunchroom and give them an exercise where a male has collapsed, and they needed to revive the male with their available resources
This proved very beneficial for the staff as they frequently utilised the equipment instead of only once every 12 months when doing their recertification
Had to work within a budget each year to purchase and maintain the security patrol vehicles, radios and uniforms
Monthly reports on current expenditure were submitted to the Operations Manager
I was given several employee awards for the excellent work achieved in this area and for several years was under the allocated budget for these portfolios
Example would be the uniform budget that I worked on
The allocated budget was $36,000 a year
This included Dry Cleaning of uniforms and purchase of new uniforms
I would calculate the expected expenditure for the Dry Cleaning and then work on an average monthly spend on purchase of uniforms
This was my working budget and stayed within this budget each month
If there was a need to spend over the set monthly limit, this would be deducted from the next month’s budget.
Skills
Quality Control
Visual inspections
Inspection Reporting
Training and mentoring
Certification
Drivers Licence, HR 039169210
High Risk Wok/Forklift Licence, 0003362296
Working with Children (Blue Card), 692105/3
Suitabilitystatement
I meet with volunteers and staff regularly to provide high quality support and training through meetings and workshops in accordance with the departmental policy and guidelines. I offer support at every opportunity and ensure volunteers and staff are provided every opportunity available to them for Professional Development. This is achieved by providing the details of these opportunities during my visits or email to perspective attendees. My operational management skills have been fostered over 16 years of extensive experience and I will always look to mentor and provide guidance to volunteers and staff. I am confident in making informed and time critical decisions when the situation demands at large incidents, for which I hold the appropriate qualifications. I continue to enhance my skill set, more recently having successfully completed the Level 3 Incident Controller course. I will always strive to strengthen my knowledge in leadership and experience. I have been intrinsic with the organisational change with the training packages and have managed this through a hands-on approach to lead and manage the key stakeholders involved. I possess the ability to hold open and robust conversations and look for a positive outcome at every opportunity possible. This form of communication has been an integral part of the operations business management to ensure our volunteers and staff are well trained and acquire the skills and knowledge to competently respond to any incident they are responded to. Currently I am undertaking training for Chief Fire Warden as there is more for me to learn in this environment and I am constantly seeking opportunities to enhance my knowledge to ensure the correct procedures are followed with the writing of permits. Recently I have been involved with the Fire Management Group and Finance Management working groups where I continue to learn but I believe I have already started on good working relationships in these areas and will further build on this in the future. I believe this relates to the community service operations to build our network and establish communications between our community stakeholders and groups for better outcomes during operations. I have demonstrated leadership in this space by providing important intelligence on previous learnings and building a better future. Annual General Meetings and Group/Brigade functions have been one of my key roles to attend as the Area office representative and this has been very important to build working relationships with the volunteers and I have taken these opportunities to listen and learn what is happening.
Educationqualifications
2024 PUAOPE019 Control a Level 3 Incident (currently undertaking this training course)
2023 HRBC Corporate Card Training
2023 RFVC215 Operational Driving
2022 Workplace Investigation Training - QFES
2022 PUAOPE018 Control a Level 2 Incident
2022 22459VIC Course in the Australasian Inter-service Incident Management System (AIIMS)
2021 PUA20713 Certificate II in Public Safety (Firefighting Operations)
2021 HLTAID001 Provide Cardiopulmonary Resuscitation
2021 HLTAID007 Provide Advanced Resuscitation
2019 PUAOPE022A Manage Logistics for a Level 2 Incident
2019 PUAOPE023A Manage Operations for a Level 2 Incident
2019 PUAOPE016A Manage a multi-team sector
2019 TAE40116 Certificate IV in Training and Assessment
2017 PUAOHS002B Maintain Safety at an incident scene
2017 PUATEA002B Work Autonomously
2017 PUAFIR303B Suppress wildfire
2017 VCL300 Volunteer Crew Leader Program
2016 AOPC005 Air operations awareness
2016 Manage Conflict through negotiation CPPSEC3002A
2015 VFA225 Air Attack guidelines for rural personnel
2015 FPICOT2237A Maintain Chainsaw
2015 FPICOT2239A Trim and cut felled trees
2013 FUNIT219 Accident Rescue Awareness
2013 PUAOHS001C Follow defined occupational health and safety policies and procedures
2013 PUAOPE002B Operate communications systems and equipment
2013 PUATEA001B Work in a team
2013 VFM100 Volunteer Firefighter Minimum Skills
2012 FUNIT570 First response firefighting principles
2011 Business Level IV Certificate number: 201117800
2011 Certificate IV in Business Certificate number: CTF148/2624
2011 TEM0001 General and First Response Evacuation Instructions
2009 LIF003 Floor or Area Wardens, Deputies and Wardens
Roles And Responsibilities
Rural Fire Service - Operational Support Unit Officer - Gold Coast Rural Fire Brigade Group (2014 - current)
Rural Fire Service - Volunteer Firefighter - Coomera Valley Rural Fire Brigade (2012 - current)
Rural Fire Service - Deputy Group Officer - Gold Coast Rural Fire Brigade Group (2015 - 2020)
Rural Fire Service - First Officer - Coomera Valley Rural Fire Brigade (2019 - 2020)
Rural Fire Service - Workplace Health and Safety Committee member for Sanctuary Cove Security (2007 - 2012)
NSW Rural Fire Service - Volunteer Firefighter (1989 - 1993)