Ethan Bates
Gold Coast,QLD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Guzman Y Gomez
10.2022 - 11.2023
- Provide guidance, encouragement, and assistance tailored to younger employees
- maintain documentation and reporting on activities and progress, regarding employee performance and development.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Lead daily operations
- Ensure team is following safety guidelines and taking necessary precautions to minimise risks in the workplace
Crew Member
Guzman Y Gomez
06.2020 - 10.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Aviation
Griffith University
Brisbane, QLDSt Michaels Catholic College
Gold Coast, QLDSkills
- Customer service focus
- Detail Orientated
- Employee Training
- Workplace Safety
- Active Listening
- Interpersonal Skills
- Time Management
Certification
- Certificate III in Hospotality
- Fist Aid Certificate
- QLD drivers Licence
Timeline
Shift Manager
Guzman Y Gomez
10.2022 - 11.2023
Crew Member
Guzman Y Gomez
06.2020 - 10.2022
Aviation
Griffith University
St Michaels Catholic College
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