Weam Hakeem
Melbourne,VIC
Summary
Results-oriented Manager with a proven track record of exceeding company goals through effective team leadership and operational improvements. Demonstrated expertise in strategic planning, inventory management, and enhancing productivity in fast-paced environments. Skilled in building strong relationships across all organizational levels to drive success and foster collaboration. Committed to maximizing employee engagement and optimizing procedures for continuous improvement.
Overview
9
9
years of professional experience
Work History
Manager/Child Care Center
REJIN Cultural Centre for Developing
IRAQ - ERBIL , Iraq - Erbil
10.2016 - 12.2020
- Ensured compliance with all applicable laws, regulations, industry standards.
- Ensured compliance with industry regulations and company policies.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted performance reviews for team members.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with regulatory requirements and industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed risk by developing and implementing effective risk management strategies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Directed recruitment, hiring, and training of new staff members.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Analyzed market trends and competitor activity to inform business strategy.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Streamlined communication channels, improving information flow and decision-making speed.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Developed and implemented strategic plans to achieve company objectives.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Reviewed completed work to verify consistency, quality, and conformance.
- Analyzed business performance data and forecasted business results for upper management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Public School Teacher-prep School Educator
Al-Hikma school IRAQ - ERBIL
IRAQ-ERBIL , IRAQ - ERBIL
10.2011 - 09.2016
- Assisted in developing individual education plans for special needs students.
- Attended staff meetings regularly to stay informed about changes in school policies or procedures.
- Conducted assessments of students' academic progress, identified areas of improvement and provided feedback.
- Implemented research-based instructional strategies designed to meet each student's individual needs and goals.
- Promoted a safe learning environment by monitoring hallways, playgrounds, lunchrooms and other areas during assigned times.
- Facilitated small group instruction sessions based on specific objectives or skills needed by targeted groups of students.
- Participated in professional development workshops related to current trends in education.
- Scheduled parent-teacher conferences throughout the school year to discuss student progress and behavior issues.
- Utilized data from standardized tests such as PARCC or MAP testing to guide instruction decisions.
- Communicated effectively with parents regarding their child's academic performance, social development and behavioral challenges.
- Developed lesson plans and activities to ensure student engagement in learning.
- Incorporated diverse teaching methods including inquiry-based projects, hands-on activities and cooperative learning experiences into daily lessons.
- Collaborated with other teachers to plan lessons, share resources and develop new teaching strategies.
- Promoted a positive attitude towards learning within the classroom setting.
- Managed student behavior through positive reinforcement methods such as verbal praise or incentive programs.
- Created an effective classroom environment conducive to learning by establishing rules, routines and expectations for all students.
- Provided individualized instruction to struggling students through differentiated instruction techniques.
- Maintained accurate records of student attendance, grades and assignments using available technology tools such as Google Classroom or Schoology.
- Organized field trips to enhance classroom curriculum topics.
- Monitored laboratory safety regulations while supervising science experiments conducted by students.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Implemented behavior management strategies to maintain classroom discipline.
- Supervised students throughout day, both in classroom and outside during breaks.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Prepared and graded subject tests for students.
- Participated in workshops, trainings and conferences to improve educational skills.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Remained calm and patient in student interactions to support individual growth and development.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Facilitated group activities and discussions to promote critical thinking skills among students.
- Incorporated cultural diversity into curricula to provide meaningful learning opportunities for all students.
- Conducted assessments to evaluate academic progress and achievement levels.
- Counseled students who had difficulty understanding concepts or experienced social or emotional issues.
- Developed and implemented individualized learning plans for students with special needs.
- Provided individualized instruction to meet the needs of each student.
- Maintained records of attendance, grades, and other pertinent information for each student.
- Adapted instructional strategies based on individual student needs or interests.
- Assisted in organizing extracurricular activities including field trips, sporting events, and assemblies.
- Monitored student behavior in order to maintain an orderly learning environment.
- Developed and implemented lesson plans to meet curriculum objectives.
- Attended professional development workshops or seminars related to teaching strategies or best practices.
- Assessed student progress through formative and summative assessments.
- Adhered strictly to school policies related to health and safety regulations within the classroom setting.
- Created a positive learning environment through classroom management, discipline and student motivation techniques.
- Participated in parent-teacher conferences as needed for additional support or guidance.
- Communicated regularly with parents regarding their child's performance in school.
- Collaborated with colleagues on special projects, such as curriculum development and assessment design.
- Integrated various teaching methods into daily instruction including lectures, hands-on activities, multimedia presentations.
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
- Communicated with parents and guardians about student daily activities, behaviors and related issues.
- Enforced rules for behavior and procedures for maintaining order among students.
- Planned classroom activities to enable students to work independently, in small groups and in large groups.
- Encouraged students to explore learning opportunities while persevering through challenging tasks.
- Managed and organized class records and reports.
- Identified weakness and strengths to create strategic student improvement plans.
Education
High School Diploma -
MINSTRY OF EDUCATION - FEDREAL IRAQ ERBOL EEGION
IRAQ- ERBIL 06-1996
Skills
- Regulatory compliance
- Employee training
- Performance management
- Inventory management
- Customer service
- Budget management
- Team building
- Conflict resolution
- Data analysis
- Process improvement
- Leadership development
- Strategic planning
- Communication skills
- Time management
- Vendor management
- Customer relationship management (CRM)
- Verbal and written communication
- Business administration
- Staff development
- Policy and procedure development
- Disciplinary techniques
- Safety procedures
- Lead generation
- Coaching and mentoring
- Team leadership
- Operations management
- Business development
- Staff training and development
- Sales management
- Networking strategies
- Brand management
- Salesforce management
- Emergency response
- Task delegation
- Business planning
- Expectation setting
- Cross-functional teamwork
- Work prioritization
- Workforce management
- Partnership development
- Recruiting and interviewing
- Clear communication
- Goal setting
- Financial management
- Staff management
- Product management
- Project planning
- Risk management
- Complex Problem-solving
- Resource allocation
- Decision-making
- Expense tracking
- Competitor research
- Contract management
- Shift scheduling
- Documentation and reporting
- Financial records oversight
- Cross-functional team management
- Project management
- Negotiation
- Schedule preparation
- Revenue management
- Marketing
- Stakeholder management
- Performance evaluations
- Sales techniques
- Policy implementation
- Trend analysis
- Employee onboarding
- Key performance indicators
- Change management
- Budget control
- Relationship building
- Innovation management
- Problem-solving abilities
- Employee development
- Self motivation
- Problem-solving
- Profit and loss management
Affiliations
Accomplished and dedicated professional with over 20 years of experience in the education sector, including teaching across diverse school settings and early childhood education centers in Erbil, Iraq (1996–2016). Demonstrated leadership through four years of successful childcare center management, overseeing daily operations, achieving business objectives, and supervising staff performance, professional development, and compliance with regulatory standards. Complemented by a decade of volunteer service under church supervision, providing community support with a strong focus on mental health, well-being, and interpersonal engagement. Proven ability to foster inclusive, nurturing environments that promote holistic child development and community welfare.
Timeline
Manager/Child Care Center
REJIN Cultural Centre for Developing
10.2016 - 12.2020
Public School Teacher-prep School Educator
Al-Hikma school IRAQ - ERBIL
10.2011 - 09.2016
High School Diploma -
MINSTRY OF EDUCATION - FEDREAL IRAQ ERBOL EEGION