WEDNESDAY CHARYL ULAY
MIDSAYAP,PHILIPPINES
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Dynamic professional with a proven track record in fostering spiritual growth and managing financial assets, notably with INTERNATIOMAL CARE MINISTRIES, INC. Excelled in creating engaging curriculum and enhancing financial security. Skilled in visual aids creation and demonstrating patience. Achieved increased loyalty through empathetic customer service, underscoring a commitment to excellence and inclusive education.
Overview
5
5
years of professional experience
Work History
Sunday School Teacher
Anchor Bay Evangelistic Association
01.2023 - 08.2024
- Encouraged class participation to build student confidence and interest in church teachings.
- Tested children's bible knowledge by asking bible trivia questions and hosting bible quizzing competitions.
- Merged bible verses with current events to develop curriculum and address relevant topics children regularly encounter.
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
- Served as a mentor and role model for students in matters of spirituality, character development, and personal growth.
- Prepared age-appropriate weekly lesson plans aligned with church teachings.
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Maintained Sunday School area through providing decoration and literature.
- Adapted lessons to ensure relevance and interest, keeping students engaged and motivated.
- Enhanced student understanding by incorporating hands-on activities and creative teaching methods.
- Offered guidance and support to help students navigate challenges and succeed academically.
- Organized extracurricular activities that reinforced lesson themes and fostered sense of belonging.
- Participated in professional development opportunities to maintain up-to-date knowledge of effective teaching practices within religious education.
- Increased student participation with incorporation of hands-on activities and group discussions.
- Contributed to positive and nurturing learning environment by consistently demonstrating patience and understanding.
- Provided support to students with special needs, ensuring an inclusive and accessible learning experience for all.
Treasurer Volunteer
INTERNATIOMAL CARE MINISTRIES, INC
01.2022 - 08.2024
- Enhanced financial security by implementing effective cash management strategies and maintaining accurate records.
- Provided expert financial advice, enabling informed decision-making on various projects and initiatives.
- Managed funds for the organization, ensuring proper allocation and maximizing returns on investments.
- Contributed to overall organizational success by participating in cross-functional projects as a financial subject matter expert.
- Analyzed investment opportunities, making sound recommendations that aligned with the organization''s risk tolerance and objectives.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Maintained transparent communication with stakeholders regarding the organization''s finances, promoting trust and credibility.
- Implemented strategies to improve organizational financial performance.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Accurately completed financial statement audits and thoroughly reviewed results.
Customer Service Representative
VXI Global Holdings B.V
09.2019 - 03.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Science - International Relations
UNIVERSITY OF SOUTHERN MINDANAO-KABACAN MAIN
PHILIPPINES06-2019
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
- Computer proficiency
- Team collaboration
- Customer relations
- Problem resolution
- Time management
- Complaint handling
- Critical thinking
- Customer satisfaction measurement
- Call center experience
- Complaint resolution
- Decision-making
- Client relations
- Task prioritization
- Customer relationship management (CRM)
- Technical support
- Product knowledge
- Payment processing
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer education
- De-escalation techniques
- Credit adjustments
- Account management
- Patience and tolerance
- Visual aids creation
Languages
English
Full Professional
FILIPINO
Native or Bilingual
CEBUANO
Native or Bilingual
Timeline
Sunday School Teacher
Anchor Bay Evangelistic Association
01.2023 - 08.2024
Treasurer Volunteer
INTERNATIOMAL CARE MINISTRIES, INC
01.2022 - 08.2024
Customer Service Representative
VXI Global Holdings B.V
09.2019 - 03.2020
Bachelor of Science - International Relations
UNIVERSITY OF SOUTHERN MINDANAO-KABACAN MAIN
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