Natalie Robinson

- Processing a multitude of returns, determining whether customer meets return criteria and identifying potential fraud/theft in the process

- Providing useful information and completing bookings for customers regarding all Hire Shop equipment/vehicles

- Filing and organising all Hire Shop paperwork efficiently

- Answering all customer enquiries via phone call/email and providing accurate information and solutions

- Organisation of Team Member breaks and cover positions, acting as a 21C when supervisor is not present

- Providing customers with best experience as both the initial contact point when they enter the store and the final contact point as they exit

- Working well in high-pressure situations

- Deescalating aggressive customers and coming to a solution

- Sales for complex high theft items behind the service desk such as security cameras and smart home products

- Organisation of returned products and effective communication with departments or areas they need to be returned to in store

- Ensuring all safety rules are followed by myself and surrounding Team Members

- Worked all scheduled shifts and remained available to work during coworker absences, holidays and busy periods

- Developed strong cooperate relationships with coworkers and managers

- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills

- Friendly and helpful customer service

- Providing assistance with product specific questions, selections and purchases

- Organisation of store merchandise racks and displays

- Assisted customers with prompt and polite support both in person and via telephone

- Working closely with shift manager to solve problems and handle customer concerns

- Answering customer questions with up-to-date knowledge of sales and store promotions

- Working effectively in a team environment

- Provided exceptional customer service as sales member and cashier (attend to all customers on floor, process sales, offer assistance)

- Handled stock (check off deliveries from suppliers, organise stock in stock room to enable easy retrieval and minimise shrinkage.

- Mark stock with correct prices and codes, prepare for display on floor, restock)

- Merchandising (display stock, mark and ticket)

- Applied security and loss prevention training toward recognizing risks and reducing store theft.