Wei-Ling Tan
Summary
Certified Yoga Teacher guide students in yoga through variety of postures, asanas and breathing exercises in class or one-on-one settings. Modifies specific postures to accommodate various skill levels or physical ailments. Passionately takes responsibility for health and safety of others.
Overview
14
14
years of professional experience
Work History
Customer Service Officer
Aqualink
10.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed payments, updated account balances.
- Offered basic technical support for clients on wide range of company products.
- Fluent in Mandarin and Cantonese to enhance service to customers.
- Described product and service details to customers to provide information on benefits and advantages.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
- Modified and refined offerings and operational practices to meet changing customer requirements.
- Leveraged group fitness knowledge to customize individual customer recommendations and increase sales changes.
Group Fitness Instructor (Yoga)
Aqualink, South East Leisure, YMCA, Goodlife
05.2018 - Current
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated respect, friendliness and willingness to help clients wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Fungal Genetics Research Associate
Iogen Technologies
04.2004 - 11.2007
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
Research Technician Molecular Biology
Ottawa Health And Research Institute
04.2002 - 04.2004
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
Laboratory Technician
Ottawa Heart Institute
01.2000 - 01.2002
- Performed routine lab and department maintenance to keep area clean and orderly.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Documented information by maintaining daily logs and equipment record books.
- Trained new associates in laboratory procedures and standards.
- Registered and prepared samples for general analytical testing through data entry, weighing and physical homogenization.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Maintained consumables and glassware inventory by receiving and inventorying incoming shipments.
- Logged patient information and recorded results into system.
- Processed patient specimens according to priority and documented results.
- Interpreted and documented results of tests into active databases and communicated results to internal customers.
- Calibrated and maintained instruments to keep equipment fully operational.
Education
Certificate IV - Allied Health Assistant - PT And OT
Swinburne University of Tech
Melbourne, VIC01.2021
Bachelor of Science - Molecular Genetics
University of Alberta
Edmonton06.1999
Introductory Level 2 - Iyengar Yoga
Iyengar Yoga Australia
Melbourne, VIC05.2018
Skills
- POS Transactions
- Group and Individual Instruction
- Conflict Resolution
- Strength Improvements
- Customer Relationships
- Instructional Strategies
- Customer Satisfaction
- Health and Wellness Education
- Individual Mentoring
- Adapt Programs
- Life-Long Learner
- Fitness Class Development
- Breathing Techniques
Languages
English
Native or Bilingual
Mandarin
Native or Bilingual
Cantonese
Native or Bilingual
Hokkien
Native or Bilingual
Malay
Native or Bilingual
French
Elementary
Timeline
Customer Service Officer
Aqualink
10.2021 - Current
Group Fitness Instructor (Yoga)
Aqualink, South East Leisure, YMCA, Goodlife
05.2018 - Current
Fungal Genetics Research Associate
Iogen Technologies
04.2004 - 11.2007
Research Technician Molecular Biology
Ottawa Health And Research Institute
04.2002 - 04.2004
Laboratory Technician
Ottawa Heart Institute
01.2000 - 01.2002
Certificate IV - Allied Health Assistant - PT And OT
Swinburne University of Tech
Bachelor of Science - Molecular Genetics
University of Alberta
Introductory Level 2 - Iyengar Yoga
Iyengar Yoga Australia
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