Wei Liu
Point Cook,Victoria
Summary
Proven Service Technician and Forklift Operator with a track record of enhancing warehouse efficiency and customer satisfaction at companies like Markem-Imaje Business Group. Expert in forklift operation and mechanical troubleshooting, blending attention to detail with exceptional customer service. Achieved significant reductions in accident risk and improved operational diagnostics, fostering continuous improvement. Organized Service Technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
25
25
years of professional experience
Work History
Forklift Operator
WINIT AU TRADE PTY LTD
01.2024 - Current
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Service Technician
Markem-Imaje Business Group
10.1999 - 12.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Education
High School Diploma -
Beijing Foreign Studies University
Skills
- Forklift Operation
- Forklift Operator Certification
- Loading and unloading
- Shipping and receiving
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Valid Driver's License
- Punctual and Reliable
- Mechanical abilities
- Hand tool knowledge
- Repair Techniques
- Diagnostic Testing
Languages
Chinese (Mandarin)
Native or Bilingual
English
Limited Working
Timeline
Forklift Operator
WINIT AU TRADE PTY LTD
01.2024 - Current
Service Technician
Markem-Imaje Business Group
10.1999 - 12.2023
High School Diploma -
Beijing Foreign Studies University
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