Wei Zhang
BRUNSWICK,VIC
Summary
Motivated student seeking opportunity to gain hands-on experience and apply training. Familiar with operations processes and tackling challenges head-on to develop balanced solutions. Quick learner adaptable to new processes and ready to learn from established teams. Connects well with others, builds relationships and handles tasks with minimal oversight. Great multitasker and time manager excited to learn from professionals.
Overview
7
7
years of professional experience
Work History
Agricultural Consultant
Biowin Fertilisers Australia
Glen Iris, VIC
03.2022 - Current
- Devised and drove production of fertilizer to transfer farm products from fields to facilities and consumers.
- Prepared reports and proposals for proposed sites or systems, creating designs geared towards optimizing resource allocation.
- Created comprehensive designs with special consideration for environmental factors, infrastructures and landowner requests.
- Discussed plans with clients, contractors and other engineers to evaluate and improve plans for maximal efficiency at implementation.
Receptionist
Asian Kitechen Guy
Brunswick, VIC
12.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Operator
Smart Users
Notting Hill, VIC
08.2021 - 09.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered excellent customer service, resulting in consistent 99% customer satisfaction rating.
- Followed up with customers about resolved issues and completed time and route management, handle complaints and rapidly and duly answer to customers to maintain high standards of customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Receptionist
Lucky Little Dumpling
Coburg, VIC
12.2020 - 03.2021
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Fire Safety Inspector
Beijing AOXIN Construction Equipment
Beijing, China
12.2019 - 02.2020
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Reviewed and plans for new or remodeled buildings to verify structure met fire safety codes
- prepared recommendations for eliminating potential fire and safety hazards at establishment
- Checked various multi-family residential and business construction sites to determine fire code compliance.
Business Development Associate
BEIJING RONGYIN ADVERTISING FIRM
Beijing, BEIJING SHI
12.2018 - 02.2019
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Researched, analyzed and projected market data for potential markets.
- Developed new opportunities by effectively communicating product lines to leading international corporations.
Education
Master of Education - Student Welllbeing & Assessment And Pedagogy
University of Melbourne
Melbourne, VIC11.2023
Bachelor of Agriculture - Agricultural Economics
University of Melbourne
Melbourne, VIC07.2021
High School Certification - Physics Mathematics Method Chinese FM EAL
Haileybury - Keysborough
Keysborough, VIC10.2017
Skills
- Fluent Mandarin & English
- In depth understanding of studying abroad (Australia)
- Customer Complaint Resolution
- Customer Service and Assistance
- Call Answering and Routing
- Positive Attitude and Energetic
- Patient Benefits Confirmation
- Providing Feedback
- Operational Efficiency
- Managing Forms
Timeline
Agricultural Consultant
Biowin Fertilisers Australia
03.2022 - Current
Operator
Smart Users
08.2021 - 09.2021
Receptionist
Asian Kitechen Guy
12.2020 - Current
Receptionist
Lucky Little Dumpling
12.2020 - 03.2021
Fire Safety Inspector
Beijing AOXIN Construction Equipment
12.2019 - 02.2020
Business Development Associate
BEIJING RONGYIN ADVERTISING FIRM
12.2018 - 02.2019
Master of Education - Student Welllbeing & Assessment And Pedagogy
University of Melbourne
Bachelor of Agriculture - Agricultural Economics
University of Melbourne
High School Certification - Physics Mathematics Method Chinese FM EAL
Haileybury - Keysborough