Weicheng Duan
Oakleigh,VIC
Summary
Highly successful Franchise Owner with solid background in exploiting operations. Directs business activities with proven expertise in strategic planning, marketing and staff leadership. Expert in driving consistent growth.
Overview
4
4
years of professional experience
Work History
Franchise Owner
Jim's Cleaning Hawthorn West
09.2022 - Current
- Increased franchise revenue by implementing innovative marketing strategies and promotional events.
- Streamlined operations for improved efficiency by investing in advanced technology and staff training programs.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Negotiated favourable contracts with suppliers, resulting in lower costs without sacrificing quality or service levels.
Store Manager
Elephone
10.2021 - 09.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Engineering Technologist
Current Controls Pty Ltd
10.2020 - 08.2021
- Streamlined production processes for increased productivity and reduced downtime.
- Collaborated with cross-functional teams to optimize product designs and manufacturing processes.
- Increased equipment reliability through regular maintenance, troubleshooting, and repair tasks.
- Implemented quality control measures resulting in decreased defects and improved customer satisfaction.
Delivery Driver
B&E Real Food
02.2020 - 09.2020
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Education
Master of Engineering - Electrical Engineering
University of Melbourne
Parkville, VIC12.2019
Bachelor of Engineering - Electrical Engineering
Tianjin University
Tianjin, China07.2017
Skills
- Operations Management
- Franchise Relations
- Brand Compliance
- Business Administration
- Employee Training
- Strategic Planning
Timeline
Franchise Owner
Jim's Cleaning Hawthorn West
09.2022 - Current
Store Manager
Elephone
10.2021 - 09.2022
Engineering Technologist
Current Controls Pty Ltd
10.2020 - 08.2021
Delivery Driver
B&E Real Food
02.2020 - 09.2020
Master of Engineering - Electrical Engineering
University of Melbourne
Bachelor of Engineering - Electrical Engineering
Tianjin University
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