Wei Jie (Gordon) Cheok
9 Lyndhurst Crescent Wellard,WA
Summary
Experienced Duty Manager leading team members for efficient job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement changes to an organization to increase workflow. Excellent communication and listening skills as well as providing leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
Work History
Acting Aquatics and Centre Operations Team Leader
City Of Kwinana
05.2022 - 04.2023
- Improving team efficiency and productivity by restructuring staffing and managing human resources with regards to rostering.
- Educated staff on organizational mission and culture to help employees achieve success.
- Create and manage staff portfolio's with regards to performance, qualifications and skills.
- Organise and prepare items for team meetings
- Ensure operational efficiency by organizing scheduled and reactive repairs and maintenance to machinery accordingly
- Liaise with contractors and stake holders to implement new products and services
- Preparation and planning of new capital work projects for additional items for the facility
- Monitor, track and report expenses with strategic budget planning and cost-effective resource allocation.
- Providing effective leadership to new staff onboarding within the organization
- Assisted with improving workplace health and safety by overseeing implementation of new work safe practices and keeping staff accountable to work health and safety.
Duty Officer
City Of Kwinana
10.2019 - Current
- Practical knowledge of Chlorine Gas, Sodium Hypochlorite and Calcium Chloride
- Sound understanding of chemical balancing and water testing using Palintest including Chlorine, Soda Ash, Bicarbonate, pH levels, Acidity level, Alkalinity and temperature
- Sound Knowledge of workplace health and safety regulations, Local government legislations, Duty of care, Environmental protection, Handling hazardous substances, dangerous goods, emergency response and public safety
- Technical knowledge of aquatic machinery; Swimming pool circulation pumps, operation of DE filters and backwashing, Plant room systems (start up/shutdown), diagnostics and processes (troubleshoot computer system/system not responding/main isolation and circuit breaking/System fault codes)
- Performance managing a team of Lifeguards during shift ensuring Pool Supervision is priority whilst maintaining a fun and safe environment.
- Opening/Closing of the facility and setting up equipment's as per booking sheet
- General administration/logistical duties include; Sending emails to relevant team/leaders to notify of any changes or announcements, Respond to emails and queries, Report building maintenance issues (Lights/walls/broken items/floors etc.), Enter Pool data/saturation index entry into CM9 (Database) for pool balancing
- People management in a high volume/traffic area and resolving conflicts with customers queries and complaints.
- Negotiating, communicate and influence the staff and general public for when emergency situation arises and or for conflict resolutions.
Pool and Spa Maintenance
AquaServ
02.2021 - 08.2021
- Service swimming pools and spas at client's premises
- Maintaining pool filtration and ancillary equipment's; Cartridge filters and filter elements, conduct backwashes on Sand filters, cleaning out skimmer baskets/pump baskets, Salt cell decalcifying
- Maintaining automatic pool cleaners and suction robotic floor cleaners
- Cleaning of clients swimming pool; Vacuum, Scoop and leaf rake
- Conduct water testing and chemical balancing for the pool; Dosing for acid, Bicarb, Cyanuric acid, Phosphate remover, algaecide, flock, calcium and sodium hypochlorite, calcium remover and salt
- Equipment installations; installation of pool pumps, pool filtration system, salt cells, Chlorinators, suction cleaners and plumbing to suit the system
- Onsite troubleshooting, fault diagnostic and repairs; issues with pool water flow, automatic dosing system not working, pool water growing algae, pump mechanical issues, chlorinator troubleshooting with electrical and operations, plumbing issues with leaks and much more
- Provide client with an Indepth and informative service report on issues found onsite with their swimming pool and provide professional and friendly advice to benefit and prolong their pool
- Provide a high quality of customer service and communicate effectively with client's about their needs and requirements and offering a solution to enhance their pool usage experience; selling heaters, upgrading filters and robot/floor cleaners and much more.
Customer Service Attendant/Officer
Kwinana Recquatic
02.2020 - 08.2021
- Meet and greet customers upon arrival to the facility
- Answer phone calls and handle enquiries where possible
- Sell, Promote, make appropriate recommendations and enroll customers onto a membership
- Attend to customer feedbacks and complaints and whereby necessary escalate to the appropriate team leader
- Process cash payments and EFTPOS payments including over the phone payments
- Conduct center tours
- Open and close front desk as per operating requirements
- Count/handle and Bag cash into a safe deposit for banking officers to process
- Ensure high levels of customer service standards are delivered consistently and kept.
Pool Lifeguard
Kwinana Recquatic
02.2014 - 10.2019
- Provide Pool supervision to the public
- General Cleaning and upkeep of the facility
- Maintaining pool hygiene
- Pool Testing and Handling of hazardous chemicals
- First Aid administered as required and subsequent completion of incident report
- Customer Relations and directing questions
- Planning and setting up of equipment's for events and classes
- Adhering to Rules and Regulations set by Royal Life Saving WA
- Enforcing a safe and well balance environment for the care of patrons.
Education
Jandakot Primary School
Peter Carnley Anglican Community School
Polytechnic West
Skills
- Excellent Communication Skills
- Policy Development and Enforcement
- Performance Evaluation and Monitoring
- Staff Training/Development
- Strong Leadership Skills
- Safety Focused and Risk Aware
- Excellent Time management Skills
- Ability to communicate and negotiate effectively
- Adaptable and quick minded to solve problems
- Training and Mentoring Staff
Referee's
Willem De Klerk - Aquatics and Centre Operations Team Leader - 0426965636
Timeline
Acting Aquatics and Centre Operations Team Leader
City Of Kwinana
05.2022 - 04.2023
Pool and Spa Maintenance
AquaServ
02.2021 - 08.2021
Customer Service Attendant/Officer
Kwinana Recquatic
02.2020 - 08.2021
Duty Officer
City Of Kwinana
10.2019 - Current
Pool Lifeguard
Kwinana Recquatic
02.2014 - 10.2019
Jandakot Primary School
Peter Carnley Anglican Community School
Polytechnic West
Similar Profiles
Ben MackayBen Mackay
IT Manager at Tianqi Lithium KwinanaIT Manager at Tianqi Lithium Kwinana
Jose GonzalezJose Gonzalez
2IC Senior Process Operator at Solenis Kwinana2IC Senior Process Operator at Solenis Kwinana
Demi PearsonDemi Pearson
Customer Attendant at The Chip Stop - KwinanaCustomer Attendant at The Chip Stop - Kwinana