Entry-level Business Analyst experienced in content management systems and customer relationship management in news and digital media industries. Expertise in requirement gathering, process optimization and cross-functional collaboration. Committed to continuous learning and delivering strategic solutions for business growth.
· Collaborated closely with the advertisement selling team and varies stakeholders to establish strong working relationships.
· Worked with cross-functional teams and stakeholders to gather detailed requirements from the advertisement selling team.
· Actively engaged with team members to facilitate internal discussions and prioritize their needs based on urgency and business impact.
· Ensured effective communication channels between the advertisement selling team and the business analysis team, streamlining the process of capturing and addressing the most critical requirements.
· Conducted analysis of the existing business process to identify key roles, steps, and data fields in the current business process.
· Collaborated with stakeholders to address current problems and optimize the process for enhanced efficiency and productivity.
· Evaluated the advertisement selling team's requirements in relation to the organization's current roadmap.
· Conducted thorough research to identify alternative functions or solutions that could meet the team's needs while aligning with the existing roadmap.
· Conducted an evaluation of requirements from the Customer Relationship Management (CRM) system roadmap and incorporated findings from extensive research.
· Developed a systematic approach to establish clear criteria for prioritisation with stakeholders.
· Conducted in-depth user research through interviews and surveys with operation specialists, to gather valuable insights into their daily working routines and processes.
· Utilized the gathered insights to drive the development of effective solutions that address critical needs and deliver tangible business benefits.
· Collaborated with stakeholders to ensure alignment between identified requirements and organizational objectives.
· Developed a comprehensive system roadmap, consisting of three milestones, in collaboration with stakeholders, effectively prioritizing features.
· Contributed to the development of a Minimum Viable Product (MVP) to allow for evaluation and feedback, ensuring alignment with stakeholder requirements and strategic objectives.
· Authored the product requirement document, employing various tools including Lo-Fi prototypes, flow charts, and data models (ER models) to effectively define requirements.
· Ensured comprehensive coverage of extreme, edge, and error cases by breaking down each feature into specific user stories with detailed acceptance criteria.
· Followed Agile methodologies on project management process, dividing it into sprints/releases and conducting daily standups to ensure effective communication and progress tracking.
· Utilized Jira as a project management tool to track and manage project progress across distributed development teams in China and the US.
· Proactively refined user stories from sprint refinement workshops, incorporating feedback and ensuring their alignment with evolving project requirements.
· Identified and addressed dependencies, barriers, and risks throughout the project lifecycle, facilitating smooth execution and minimizing potential disruptions.
· Conducted User Acceptance Testing, ensuring thorough evaluation of system functionality, and identifying and reporting any function-related bugs.
· Facilitated sprint reviews and showcase, actively involving stakeholders to gather valuable feedback and insights, incorporating feedback into iterative improvements, promoting continuous enhancement of the system and maximizing stakeholder satisfaction.