Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Timeline
Hi, I’m

Wei (Sharon) Zhao

Sydney,NSW
Wei (Sharon) Zhao

Summary

Over the past 17 years in the luxury service industry in Australia, my business capabilities have progressively grown. I continually update my knowledge to stay current in my field, demonstrating a commitment to ongoing professional development. With ample customer service experience, I bring both a passion for brands and a depth of professional knowledge to my work.

In my work, I have consistently approached my position with the utmost enthusiasm. For new team members, I share all my knowledge about the brand, even delving into discussions about the details of new products together. I actively engage in communication and mutual assistance with my colleagues, striving to maximize contributions from each team member for the benefit of both the brand and Heinemann, ultimately maximizing performance.

Overview

22
years of professional experience
1
Certification

Work History

Heinemann Australia Hermes boutique

Sales Associate
02.2019 - Current

Job overview

  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Demonstrated product features and benefits for customers' needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Greeted customers and provided exceptional customer service.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Increased purchase amounts by cross-selling with similar products.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Organized stockroom shelves according to size, color or style.
  • Worked with fellow sales team members to achieve group targets.

DFS Galleria Australia

Sales Associate
07.2006 - 02.2019

Job overview

  • Provided customers with product advice and recommendations based on their individual needs.
  • Assisted in the development of new beauty products and services.
  • Conducted skin analysis to provide customers with personalized skincare regimens.
  • Attended product training sessions to stay updated on new products and trends in the industry.
  • Created a positive shopping experience for each customer through effective communication skills.
  • Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.

HYacinth Lingrie

Store Manager
02.2005 - 06.2007

Job overview

  • Developed strategies to maximize sales and profitability.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Organized promotional events to increase product awareness.
  • Updated POS system with new products and promotional offers.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Updated and maintained store signage and displays.

A & K Florist

Florist Manager
02.2002 - 02.2006

Job overview

  • Directed the daily operations of a florist shop, including ordering, pricing, and merchandising.
  • Created floral arrangements for special occasions such as weddings and funerals. Assisted in organizing special events related to the florist business.
  • Trained new employees on proper handling techniques for fresh cut flowers.
  • Ordered supplies based on space and budget availability, current trends and sales projections.

Education

Beijing Foreign Affairs Service Vocational
Beijing

Some College (No Degree) from Customer Service

Skills

  • Sales Development
  • Complex Problem-Solving
  • Store Opening and Closing
  • Stocking and Receiving
  • Display Setup
  • Sales Training
  • Exceptional Customer Service
  • Positive and Professional
  • Client Service
  • Teamwork and Collaboration
  • Product Knowledge
  • Flexible Schedule

Languages

Chinese (Mandarin)
Native/ Bilingual

Affiliations

  • The love for animals runs in my blood; they bring me intangible joy, and a good mood contributes to better work performance
  • Every year, I travel to explore the local customs and cultures of different countries, which greatly contributes to my sales approach
  • In my leisure time, I enjoy cooking and baking, savoring the gradual transformation of raw ingredients into a finished product
  • I enjoy watching musicals and have a keen interest in traditional and classical elements.

Certification

  • Apprentice I, II SYD DFS Galleria
  • Certified in the General Beauty Consultancy Course( Elementary Level)
  • Many rewards of employee of the month at DFS
  • Award of Best of Best Global Incentive Winner of Jurlique Australia

Timeline

Sales Associate

Heinemann Australia Hermes boutique
02.2019 - Current

Sales Associate

DFS Galleria Australia
07.2006 - 02.2019

Store Manager

HYacinth Lingrie
02.2005 - 06.2007

Florist Manager

A & K Florist
02.2002 - 02.2006

Beijing Foreign Affairs Service Vocational

Some College (No Degree) from Customer Service
Wei (Sharon) Zhao