Emily Zhao
Buderim
Summary
Versatile professional with experience as a Childcare Assistant Teacher, successful Small Business Owner at QinhHua Asian Massage and Beauty and private property management assistant . I have been managing rental properties for private clients since 2018. Proven track record in enhancing customer satisfaction and expanding client base through strategic networking, showcasing patience, empathy, and a commitment to quality service.
Experienced with tenant relations, administrative support, and property maintenance coordination. Utilizes organizational skills to manage daily operations efficiently.
Overview
2025
2025
years of professional experience
Work History
Childcare Assistant Teacher
Property Management Assistant
UDig
03.2018 - Current
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Small Business Owner
QinhHua Asian Massage And Beauty
06.2017 - 01.2025
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
Education
MBA - Commerce
Griffith University
QLD11.2012
Skills
- Patience and empathy
- Early childhood education
- Time management
- Appointment scheduling
- Document preparation
- Tenant relations
bilingual
I can speak both English and Chinese fluently which will help the Chinese speakers to communicate better with the team
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Property Management Assistant
UDig
03.2018 - Current
Small Business Owner
QinhHua Asian Massage And Beauty
06.2017 - 01.2025
Childcare Assistant Teacher
MBA - Commerce
Griffith University
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