Weiye Liu
Carlton,VIC
Summary
Proactive and detail-oriented professional with a history at Wanda Hotels, adept in reception desk management and customer service. Excelled in enhancing client satisfaction and retention through exceptional organizational and time management skills. Proficient in SPSS and Office software, demonstrating a strong blend of technical and interpersonal abilities to support business objectives.
Overview
2
2
years of professional experience
Work History
Receptionist
Wanda Hotels
12.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist Intern
Shanxi China CITIC Bank
06.2023 - 08.2023
- Assisted in event planning and coordination, ensuring successful execution of company functions.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Increased client retention through attentive listening, addressing concerns promptly, and offering solutions when applicable.
- Collaborated with team members to complete projects on-time while maintaining attention to detail.
Restaurant Waiter
Wanjiafu Hot Pot Restaurant
07.2022 - 09.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Education
Master of International Business - International Business
University of Melbourne
Parkville, VIC07-2026
Bachelor of Tourism Management - Tourism Management
Jinzhong University
Jinzhong,China07-2024
No Degree - Electronic Commerce
Taiyuan University
Taiyuan, China08-2023
Skills
- SPSS, Office software, Amos,
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Mail handling
- Travel Planning
- Reception desk management
- Customer Service
- Courteous and Professional
Accomplishments
Organized many parties as Vice President of the Student Union.
Attended several volunteer events and received certificates.
Timeline
Receptionist
Wanda Hotels
12.2023 - 05.2024
Receptionist Intern
Shanxi China CITIC Bank
06.2023 - 08.2023
Restaurant Waiter
Wanjiafu Hot Pot Restaurant
07.2022 - 09.2022
Master of International Business - International Business
University of Melbourne
Bachelor of Tourism Management - Tourism Management
Jinzhong University
No Degree - Electronic Commerce
Taiyuan University
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