WELBOURNE NDIWA
1 RANGER ST, HALLETTE COVE,SA
Summary
Detail-oriented team player with strong organizational skills. Highly organized Client Service Coordinator who possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service as per their care plans, following the set goals of the organization and its policies and procedures to achieve its set aspirations.
Overview
6
6
years of professional experience
Work History
Client Service Coordinator
BIDE WITH CARE
02.2024 - Current
- Coordinating day to day operation of the Disability Services programs e.g Community Care and participation of the clients in line with achieving client goals
- Developing and promoting a team based approach to deliver client centred care and services
- Promote capacity building and social inclusion to maintain and promote independence; Monitoring and ensuring appropriate and timely resolutions of client complaints and issues
- Promoting education and workplace performance that support safe workplace practices
- Reporting incidents and hazards immediately using designated procedures to an appropriate staff member and/or management
- Ensuring a safe work environment is maintained
- Participating in an ongoing review and evaluation of data relating to incidents to ensure continuous improvement and review of practices
- Managing incoming calls and providing accurate information
- Enter staff and/or client notes as required; Liaising with the Rostering team to make sure enough staff are available
- Ensuring day to day practise is consistent with standards;
Personal Care Worker
ESTIA HEALTH
01.2018 - Current
- Implementing care programs for clients in residential care facilities.
- Supported clients in maintaining independence with assistance in mobility and ambulation.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed time efficiently while multitasking between multiple clients'' diverse needs and schedules.
- Improved client''s overall well-being by assisting with personal hygiene tasks, such as bathing and grooming.
- Demonstrated respect for client privacy through discreet handling of sensitive information entrusted during care delivery.
- Recognized and reported abnormalities or changes in patients' health status to the RN.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
Support Worker
BIDE WITH CARE
06.2022 - 01.2024
- Providing individual support to clients
- Assisting the clients with personal care activities
- Delivering activities that promote emotional and intellectual stimulation
- Maintaining a safe living environment by minimising or removing safety risks or hazards
- Supporting the clients in accordance with their behaviour support plan.
- Devised and implemented community-based programs to promote mental health awareness.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Conducted home visits to assess clients' home environment and provide support.
Support Worker
ALWAYS CARE SERVICE
01.2021 - 07.2022
- Individual support
- Assistance in building client self-image and self-confidence
- Assisting clients with personal care activities
- Providing companionship and support during daily activities
- Delivering activities that promote emotional and intellectual stimulation
- Maintaining a safe living environment by minimising or removing safety risks or hazards
- Implementing care programs for the clients in residential care facilities.
Education
Bachelor of Science - COMMUNITY SERVICES
TORRENS UNIVERSITY
Adelaide, SA11.2021
OTHER CERTIFICATION AND LICENCES
Skills
- Good communication skills
- Hardworking and a team player
- Calm in nature and patient
- Able to work under pressure
- Staff Training
- Team Development
- Documentation And Reporting
- Client Support
- Client Relationship Building
- Scheduling and Planning
Email Address
bournendiwa@yahoo.com
References
SHEILAH OGUTU
OPERATIONAL MANAGER
BIDE WITH CARE
0411805614.
PETER KANYI KIHARA
REGISTERED NURSE
ALWAYS CARE
0470391980.
Timeline
Client Service Coordinator
BIDE WITH CARE
02.2024 - Current
Support Worker
BIDE WITH CARE
06.2022 - 01.2024
Support Worker
ALWAYS CARE SERVICE
01.2021 - 07.2022
Personal Care Worker
ESTIA HEALTH
01.2018 - Current
Bachelor of Science - COMMUNITY SERVICES
TORRENS UNIVERSITY
OTHER CERTIFICATION AND LICENCES
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