Google Suite
Wells Wong
Business Operations Administrator
Rochedale
Summary
Experienced administrator passionate about workflow optimisation with background in B2C business consulting, coaching and end-to-end recruitment. Helped 20+ small businesses over 6+ years to grow by developing & implementing strategic plans, digital marketing and coaching. Brought on 3 new key accounts resulting in 30+ education jobs across QLD and VIC for my current employer.
Approachable, customer-centric, self-reflective, and solution-oriented.
Seeking a new opportunity to contribute as an operations officer or advisor in a role that requires critical thinking and strategic analysis.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Recruitment Consultant
Talent Focus Recruitment
05.2023 - Current
- Brought on 3 new key accounts resulting in 30+ education jobs across QLD and VIC.
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Collaborated with hiring managers to develop accurate job descriptions and identify key qualifications for open positions.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Expanded company's talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
- Enhanced company's reputation by ensuring a positive candidate experience throughout the entire recruitment process.
- Contributed to business development efforts by identifying potential new clients within target industries or markets.
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
360 Recruitment Consultant
Randstad
06.2022 - 04.2023
- Engaged candidates and buying/prospective clients daily.
- Conducted at least 8 phone screens and 3 video interviews with candidates per day.
- Worked with TAs and HR managers to accomplish hiring objectives.
- Conduct business development activities: Ad chase, cold call, re-market to previous clients, and explore additional opportunities with existing clients.
- Conducted candidate registration, phone screen, video interview, coaching, and ongoing management.
- Shortest temp fill time: under 24 hours (including one interview)
- Shortest perm fill time: 3 weeks (from job pick up to contract signed)
- Use SEEK talent search to source candidates.
- Use LinkedIn to engage prospective clients.
Founder
Happy Customers Consulting
03.2019 - 12.2023
- Managed 8-15 client Facebook ad accounts with ad spend between $500-$3,000 per month per client.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed insights on marketing campaigns to assess performance against goals.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Marketing Services Manager
Insights Heroes
02.2018 - 12.2021
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Built and styled new mobile-friendly websites, transitioning legacy presentations to simultaneous easy-to-use versions.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
National Marketing Director
Recruit 50 Plus
03.2020 - 05.2020
- Coordinated creation and deployment of videos, social media posts and other marketing collateral.
- Kept all campaigns and marketing collateral in line with branding and focused on target consumers.
- Developed and updated databases to handle customer data.
Operations Manager
Houseroo
01.2018 - 10.2018
- Established positive and effective communication among unit staff and organisation leadership, reducing miscommunications and missed deadlines.
- Identified procedure or process changes required to improve performance and productivity.
- Cross-trained and provided backup support for organisational leadership.
Business Development and Marketing Consultant
Freelance
12.2015 - 03.2019
- Wrote quality content for clients, enabling site visitors to quickly obtain information.
- Customised brand message to reach and capture target audience interest and drive engagement.
- Produced original, creative content for promotional advertisements and marketing materials.
Property Sales Consultant
Ausin Group Pty
06.2015 - 11.2015
- Generated leads & manage client relationship database.
- Liaised with potential clients via telemarketing and email.
- Educated and advised potential clients on residential property market trends.
Sales & Marketing Consultant (Property & Business)
ProperWealth
06.2014 - 04.2015
- Completed $2.5M in off-the-plan apartment sales.
- Managed data sharing platform & client relationship database.
- Liaised with builders and developers.
Community Support Worker
Anglicare Southern Queensland
03.2013 - 06.2014
- Conducted 5-6 home visits per day.
- Provided domestic support to elderly and people with disabilities.
- Provided transportation for clients living in aged care and retirement villages.
Town Planner
Department Of Transport And Main Roads
01.2007 - 11.2012
- Continuously enhanced own professional development by attending conferences, workshops, and training sessions in urban planning and related fields.
- Assessed & approved development applications that aligned with DTMR's interest in promoting safe roads, encouraging mixed-use developments, supporting local economies and promoting walkability & use of public transports.
- Developed strategic policy recommendations for local governments, addressing pressing issues such as road safety and affordable housing in line with the Brisbane City Plan 2014.
- Collaborated with multidisciplinary teams to develop sustainable transportation solutions, reducing congestion and improving air quality.
- Streamlined permit application processes for efficient project approvals and reduced wait times.
- Promoted environmental stewardship by incorporating green infrastructure into planning decisions.
- Evaluated development proposals for compliance with regulatory requirements, ensuring responsible growth within communities.
- Managed project timelines, filing documents properly and on time.
- Maintained and applied knowledge of local and state government codes and requirements regarding land use.
- Conducted site assessments to verify plan accuracy and feasibility of proposed developments.
Education
Master Life Coach - Life Coaching
Australian Success Academy
Brisbane, QLDBachelor Of Urban And Regional Planning - Town Planning
Queensland University of Technology
Brisbane 01.2004 - 12.2007
Skills
Talent Recruitment
undefinedSoftware
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Timeline
Recruitment Consultant
Talent Focus Recruitment
05.2023 - Current
360 Recruitment Consultant
Randstad
06.2022 - 04.2023
National Marketing Director
Recruit 50 Plus
03.2020 - 05.2020
Founder
Happy Customers Consulting
03.2019 - 12.2023
Marketing Services Manager
Insights Heroes
02.2018 - 12.2021
Operations Manager
Houseroo
01.2018 - 10.2018
Business Development and Marketing Consultant
Freelance
12.2015 - 03.2019
Property Sales Consultant
Ausin Group Pty
06.2015 - 11.2015
Sales & Marketing Consultant (Property & Business)
ProperWealth
06.2014 - 04.2015
Community Support Worker
Anglicare Southern Queensland
03.2013 - 06.2014
Town Planner
Department Of Transport And Main Roads
01.2007 - 11.2012
Bachelor Of Urban And Regional Planning - Town Planning
Queensland University of Technology
01.2004 - 12.2007
Master Life Coach - Life Coaching
Australian Success Academy
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