Google Suite
Wells Wong
Business Operations Administrator
Rochedale
Summary
Experienced administrator passionate about workflow optimisation with background in B2C business consulting, coaching and end-to-end recruitment. Helped 20+ small businesses over 6+ years to grow by developing & implementing strategic plans, digital marketing and coaching. Brought on 3 new key accounts resulting in 30+ education jobs across QLD and VIC for my current employer.
Approachable, customer-centric, self-reflective, and solution-oriented.
Seeking a new opportunity to contribute as an operations officer or advisor in a role that requires critical thinking and strategic analysis.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Recruitment Consultant
Talent Focus Recruitment
05.2023 - Current
- Brought on 3 new key accounts resulting in 30+ education jobs across QLD and VIC.
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Collaborated with hiring managers to develop accurate job descriptions and identify key qualifications for open positions.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Expanded company's talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
- Enhanced company's reputation by ensuring a positive candidate experience throughout the entire recruitment process.
- Contributed to business development efforts by identifying potential new clients within target industries or markets.
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
360 Recruitment Consultant
Randstad
06.2022 - 04.2023
- Engaged candidates and buying/prospective clients daily.
- Conducted at least 8 phone screens and 3 video interviews with candidates per day.
- Worked with TAs and HR managers to accomplish hiring objectives.
- Conduct business development activities: Ad chase, cold call, re-market to previous clients, and explore additional opportunities with existing clients.
- Conducted candidate registration, phone screen, video interview, coaching, and ongoing management.
- Shortest temp fill time: under 24 hours (including one interview)
- Shortest perm fill time: 3 weeks (from job pick up to contract signed)
- Use SEEK talent search to source candidates.
- Use LinkedIn to engage prospective clients.
Founder
Happy Customers Consulting
03.2019 - 12.2023
- Managed 8-15 client Facebook ad accounts with ad spend between $500-$3,000 per month per client.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed insights on marketing campaigns to assess performance against goals.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Marketing Services Manager
Insights Heroes
02.2018 - 12.2021
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Built and styled new mobile-friendly websites, transitioning legacy presentations to simultaneous easy-to-use versions.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
National Marketing Director
Recruit 50 Plus
03.2020 - 05.2020
- Coordinated creation and deployment of videos, social media posts and other marketing collateral.
- Kept all campaigns and marketing collateral in line with branding and focused on target consumers.
- Developed and updated databases to handle customer data.
Operations Manager
Houseroo
01.2018 - 10.2018
- Established positive and effective communication among unit staff and organisation leadership, reducing miscommunications and missed deadlines.
- Identified procedure or process changes required to improve performance and productivity.
- Cross-trained and provided backup support for organisational leadership.
Business Development and Marketing Consultant
Freelance
12.2015 - 03.2019
- Wrote quality content for clients, enabling site visitors to quickly obtain information.
- Customised brand message to reach and capture target audience interest and drive engagement.
- Produced original, creative content for promotional advertisements and marketing materials.
Property Sales Consultant
Ausin Group Pty
06.2015 - 11.2015
- Generated leads & manage client relationship database.
- Liaised with potential clients via telemarketing and email.
- Educated and advised potential clients on residential property market trends.
Sales & Marketing Consultant (Property & Business)
ProperWealth
06.2014 - 04.2015
- Completed $2.5M in off-the-plan apartment sales.
- Managed data sharing platform & client relationship database.
- Liaised with builders and developers.
Community Support Worker
Anglicare Southern Queensland
03.2013 - 06.2014
- Conducted 5-6 home visits per day.
- Provided domestic support to elderly and people with disabilities.
- Provided transportation for clients living in aged care and retirement villages.
Town Planner
Department Of Transport And Main Roads
01.2007 - 11.2012
- Continuously enhanced own professional development by attending conferences, workshops, and training sessions in urban planning and related fields.
- Assessed & approved development applications that aligned with DTMR's interest in promoting safe roads, encouraging mixed-use developments, supporting local economies and promoting walkability & use of public transports.
- Developed strategic policy recommendations for local governments, addressing pressing issues such as road safety and affordable housing in line with the Brisbane City Plan 2014.
- Collaborated with multidisciplinary teams to develop sustainable transportation solutions, reducing congestion and improving air quality.
- Streamlined permit application processes for efficient project approvals and reduced wait times.
- Promoted environmental stewardship by incorporating green infrastructure into planning decisions.
- Evaluated development proposals for compliance with regulatory requirements, ensuring responsible growth within communities.
- Managed project timelines, filing documents properly and on time.
- Maintained and applied knowledge of local and state government codes and requirements regarding land use.
- Conducted site assessments to verify plan accuracy and feasibility of proposed developments.
Education
Master Life Coach - Life Coaching
Australian Success Academy
Brisbane, QLDBachelor Of Urban And Regional Planning - Town Planning
Queensland University of Technology
Brisbane 01.2004 - 12.2007
Skills
Talent Recruitment
Customer acquisition
Consulting
Business Development
Business planning
Communication Skills
Dependable and Responsible
Operations management
Strategic planning
Software
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Timeline
Recruitment Consultant
Talent Focus Recruitment
05.2023 - Current
360 Recruitment Consultant
Randstad
06.2022 - 04.2023
National Marketing Director
Recruit 50 Plus
03.2020 - 05.2020
Founder
Happy Customers Consulting
03.2019 - 12.2023
Marketing Services Manager
Insights Heroes
02.2018 - 12.2021
Operations Manager
Houseroo
01.2018 - 10.2018
Business Development and Marketing Consultant
Freelance
12.2015 - 03.2019
Property Sales Consultant
Ausin Group Pty
06.2015 - 11.2015
Sales & Marketing Consultant (Property & Business)
ProperWealth
06.2014 - 04.2015
Community Support Worker
Anglicare Southern Queensland
03.2013 - 06.2014
Town Planner
Department Of Transport And Main Roads
01.2007 - 11.2012
Bachelor Of Urban And Regional Planning - Town Planning
Queensland University of Technology
01.2004 - 12.2007
Master Life Coach - Life Coaching
Australian Success Academy